Suvarna Gawai

Lead bancassurance business through multiple partner bank branches, driving sustainable revenue growth. Build, mentor, and performance-manage relationship managers and bank staff to improve productivity. Handle complex escalations and HNI/NRI customer portfolios, ensuring superior customer experience.

Senior Financial Services Manager - Pramerica Life Insurance - Thane, Navi Mumbai

(2024-12)

• Lead bancassurance business through multiple partner bank branches, driving sustainable revenue growth.
• Build, mentor, and performance-manage relationship managers and bank staff to improve productivity.
• Handle complex escalations and HNI/NRI customer portfolios, ensuring superior customer experience.
• Implement workflow and process improvements to enhance operational efficiency and compliance.

Customer Service Executive - AI Airport Services LTD - Andheri, Mumbai

(2023-01 - 2024-03)

• Admin Work.
• Check-in the passengers, verify the tickets and travel documents such as Passport, Visa etc.
• Handling customer complaints and concern.

Branch Operation Executive - Fineoteric Consulting LLP - Borivali, Mumbai

(2021-08 - 2023-01)

• Online files Login in Banking.
• Posting Data Entry in Their Own Software and Excel.
• Coordinating with Clients.

Business Development Officer - ICICI Bank - Borivali, Mumbai

(2019-01 - 2021-07)

• Searching, Identifying and Acquiring the retail customer in given catchments.
• Opening Current / Saving / NRI /Task accounts in system and Ensures for funding.
• Entries of NEFT, RTGS transfer in software.
• Maintaining and enhancing the relationship with the customer and ensure ICICI to be the primary banker.
• Implementing cross selling of products like Life Insurance, General Insurance, Mutual Funds, Demat / Trading and Assets Products.
• Generating revenue for the bank, Making and Increasing CASA for the bank.
• Achieving the monthly targets as assigned.

BMS - University of Mumbai

HSC - Maharashtra Board

SSC - Maharashtra Board