Suyasha Bapardekar

Detail-oriented MIS Executive with 5+ years of experience preparing and publishing operational MIS reports, tracking key performance metrics, developing dashboards, and providing actionable insights to stakeholders across large, multi-location organisations. Strong proficiency in Advanced Excel (VLOOKUP, HLOOKUP, INDEX-MATCH, Pivot Tables, Power Query) with a consistent track record of maintaining data accuracy, monitoring TAT/SLA-style metrics, and delivering timely reports under deadline pressure. No direct contact centre or inbound operations background, but brings directly transferable operational MIS skills and a proven ability to quickly adapt to new reporting environments and metric frameworks.

MIS Executive – Operational Reporting & Analytics - SBI CAP Securities Ltd. - PAN India

(2024-02)

• Prepare and publish 15+ operational MIS reports and dashboards tracking key business metrics across PAN India HR operations — delivering timely, accurate, and actionable insights to Senior Leadership.
• Monitor key performance metrics including TAT (turnaround time), recruitment fulfilment rates, headcount vs targets, and process completion — comparable to SLA, productivity, and attendance tracking in operations environments.
• Build and maintain Excel dashboards (VLOOKUP, HLOOKUP, INDEX-MATCH, Pivot Tables, Power Query) — reduced report generation from 4–5 hours to 45–60 minutes through systematic automation.
• Coordinate with 14–15 operational stakeholders across regions for data collection, validation, and discrepancy resolution — maintaining 99%+ data accuracy across all reporting outputs.
• Support management with ad-hoc operational reports and data analysis; identify process inefficiencies and implement reporting improvements proactively.

MIS Executive – Credit Operations Reporting - SMFG India Credit Co. Ltd. (Fullerton India)

(2023-02 - 2024-02)

• Prepared and published operational MIS reports and dashboards for a ₹100+ Cr monthly credit portfolio — tracking operational metrics, TAT, and performance against targets for 200+ stakeholders.
• Monitored data quality and resolved discrepancies proactively — maintained 100% compliance with zero audit observations during entire tenure.
• Identified operational inefficiencies and redesigned data delivery workflows — reduced reporting cycle from 3 days to same-day.
• Coordinated with cross-functional operational teams for data collection and timely report publication.

MIS Coordinator – Sales Operations Reporting - HDB Financial Services (Part of HDFC Group)

(2019-10 - 2023-02)

• Managed operational Sales MIS for a ₹500+ Cr portfolio across 8+ branches — publishing daily, weekly, and monthly performance reports tracking sales targets, productivity, and operational metrics for Senior Management.
• Consolidated multi-source operational data from 8+ regional branches into unified dashboards — cut reconciliation time by 50% through systematic process improvement.
• Coordinated with operational teams across regions for timely data updates, SLA adherence, and accurate reporting.
• Trained 150+ staff on CRM/VYMO systems — improved data quality and downstream reporting accuracy.

B.Com - RADAV College (2018)

HSC - RADAV College (2015)