Swagata Banerjee

I am Swagata Banerjee, with 2+ years of experience in customer service and back-office executive management roles, I have strong skills in customer handling, communication, coordination, and daily operations handling. I'm capable of handling responsibilities efficiently, resolving customer concerns professionally, and maintaining accurate and organized work while meeting day-to-day requirements.

Student Counsellor And Coordinator at Education and You (2026-04 – Present)

• Student counselling, relationship management and coordination with academic team, faculties and parents.
• Progress and tracking of students and administrative support as and when required.

Back Office Executive And Marketing at Subham Design Whiz Pvt Ltd (2025-03 – 2026-03)

• Formulating and implementing detailed marketing strategies and initiatives that support the company's mission and objectives and ensuring uniformity of the brand across all marketing platforms and materials.
• Handling records and administrative works of the office.

International Process Associate at Wipro (2024-01 – 2025-02)

• An International Voice Associate skilled in customer relations and proficient in project management.
• Maintaining composure and delivering high-quality service even during peak times or challenging situations with organizational skills.

Master of Arts in Political Science – School of Social Sciences Indira Gandhi National Open University (2026)

Bachelor's in Political Science – University Of Calcutta (2023)

Primary Education – K.E Carmel School, Amtala (2020)