Swagatam Mitra

Dynamic and results-driven Technical Operations Engineer with expertise in managing software and COTS components within a global satellite communications environment. Skilled in Incident, Problem, Change, Release, Deployment, Event and Monitoring Management following ITIL best practices. Experienced in collaborating with cross-functional, globally distributed teams including Development, AI-Ops, Vendors, and Clients (Eutelsat and Hughes).

Adept at knowledge management, monitoring system health, driving Root Cause Analyses (RCAs), and identifying opportunities for automation to enhance operational efficiency.

Senior Engineer at Hughes Systique Private Limited (2022-04 – Present)

Project Overview: OneWeb is a global communications company which aims to deliver high speed broadband services everywhere on earth using a system of LEO satellites.

• Manage operational support for COTS components and software delivered by Hughes, as part of the Ground Network Infrastructure.
• Handle Incident, Problem, Change, Release, and Deployment Management activities aligned with ITIL principles using ServiceNow.
• Work closely with Development, AI-Ops, client teams (Eutelsat and Hughes), and vendors across multiple geographies to ensure smooth service delivery.
• Lead the creation of comprehensive Knowledge Base articles and auditing reports using Confluence and SharePoint.
• Collaborate with Development teams to perform Root Cause Analysis (RCA) for critical and major incidents causing service outages or degradation.
• Use monitoring platforms such as Element Management Systems and Grafana Dashboards to proactively identify and act upon system issues and potential bugs, and also to monitor performance over the Eutelsat-Oneweb air interface.
• Participate actively in Problem Review Meetings and Post-Incident Reviews (PIRs) to drive continuous service improvement.
• Support communication and task management via Microsoft Teams and Loop, ensuring seamless daily operations across cross-functional teams.
• Identify automation opportunities for repetitive auditing tasks and collaborate with Dev teams to build and enhance automation tools.
• Track software bug fixes using Jira and ensure timely escalation and resolution.

Engineer 2 at Capgemini Engineering (2020-10 – 2022-04)

• Performed sanity and regression testing on Intel GNSS modems, analyzing failures and reporting defects to the development team.
• Automated test cases and log analysis using ZOC, batch scripting, and Python; troubleshooted simulator issues to support seamless test execution.
• Utilized Spirent 6700 and R&S simulators for GNSS testing, applying manual testing methodologies to validate functionality and performance.

Software Engineer at Tech Mahindra (2018-09 – 2020-10)

• Conducted 3G and LTE carrier acceptance testing using Keysight 9000 Mobile Test Simulator, ensuring compliance with AT&T 10776 standards and 3GPP protocols.
• Analyzed UE (QXDM) and simulator logs to investigate failures, documented issues, and collaborated with teams for resolution and product quality improvements.
• Performed troubleshooting of hardware and software setup issues, executed SAS software upgrades, and supported continuous test environment stability.

B.Tech in Mechanical Engineering – MCKV Institute of Engineering (2013 – 2017)

Higher Secondary (Science) – South Point High School, Kolkata (2013 – 2013)

Secondary Education – South Point High School, Kolkata (2011 – 2011)