Swagatranjan Nayak

To attain an acceptable position with progressive organization through hard work and devotion that gives me scope to update my knowledge and skills in accordance with latest trends, be a part of team, dynamically work towards the growth of organization.

Customer Care Center Engineer (CCCE) - Reliance Digital

• Providing help and advice to customers regarding services.
• Communicating courteously with customers by telephone, email and face to face.
• Investigating and solving customer problems which may be complex or long standing.
• Keeping accurate data of discussions and correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service.
• Developing feedback and the complaints procedures of the organization.
• Developing customer service procedures policies and standards of the organization.
• Meeting and discussing with sales managers to develop the customer service.
• Train the engineers to deliver high standards of customer service.
• Leading and supervising a team of front officer staff/call coordinator.
• Learning about the latest products and services of organization and being up to date.
• To deal with customer problem and give them technical solution as per company policy.
• To stay updated on company authorised brands & escalation matrix of different Companies.
• Store Defective management.
• Laptop recovery & O.S reinstallation.
• Visit Service Center on behalf of Customer's defective product.
• Storage location change from saleble to display & vise-versa, display to mark down, defective to scrap in SAP.
• To sale Antivirus, MS Office, Attachments Like Keyboard, Mouse etc..

Center Co-Ordinator - CMC Academy - Tata Steel plant

+3 Commerce - Commerce

12th Commerce - Commerce

H.S.C.