Swaliha

Customer-focused hospitality and guest services professional with experience in reception, concierge services, airport lounge operations, customer relations, and sales coordination. Skilled in front-office management, customer engagement, email correspondence, and delivering exceptional service in fast-paced environments. Seeking opportunities in airport operations, customer service, hospitality, and guest relations roles.

Receptionist & Concierge at Arada by Aljida/Transguard Group (2025-07 – Present)

• Managed reception desk operator, visitor access, and front office administration.
• Handled official email correspondence, guest inquiries, and appointed coordination.
• Assisted guest with concierge services and facility-related requests.

Customer Relationship & Sales Executive at Transcon Developer (2023-08 – 2024-02)

• Guided clients on property investment opportunities and pricing structures.
• Coordinated property visits, documentation, and customer follow ups.
• Built strong customer relationships to improve satisfaction and retention.

Airport Lounge Service Attendant at Oberoi flight Service (2022-11 – 2023-06)

• Assisted VIP passengers and guests within airport lounge facilities.
• Delivered premium hospitality services while maintaining service standards.

Events & Brand Sales Coordinator at Craftworld Events LLC (2021-03 – 2022-10)

• Managed customer engagement and product demonstrations during events.
• Coordinated POS billing and event operations efficiently.
• Supported brand promotion activities and ensured smooth event execution.

Bachelor's Degree – Mumbai University

HSC – Uttar Bhartiya Sangh College, Mumbai

Aviation Hospitality Diploma – Aikon Aviation Academy