Swamy V

Healthcare operations leader with 9+ years of progressive management experience driving operational excellence, digital transformation, and organizational growth.

Currently

Manager – Hospital Operations at ILS Hospitals, Raipur, leading multi-facility operations strategy and spearheading technology-enabled process innovation.

Manager – Hospital Operations at ILS Hospitals (2025-04 – Present)

Leading end-to-end operations for the Raipur facility, overseeing patient flow, service coordination, and execution of operational excellence initiatives across core departments. Managing multidisciplinary teams and driving faster issue resolution, tighter process control, and stronger service consistency at the facility level. Accountable for translating leadership priorities into measurable outcomes across efficiency, quality, and patient experience, while strengthening governance and execution discipline across day-to-day operations.

Deputy Manager – Hospital Operations at ILS Hospitals (2025-04 – Present)

Overall responsibility for end-to-end hospital operations across assigned units and services, leading Assistant Managers, Team Leaders, and operations executives to ensure seamless patient care delivery. Drove process improvements in admissions, discharges, and claims workflows to reduce delays, improve turnaround times, and strengthen coordination across clinical and non-clinical teams. Acted as escalation authority for patient experience, service gaps, and interdepartmental conflicts while advancing SOP adherence, operational audits, and service quality benchmarks.

Leveraged HMIS, EMR, and CRM dashboards for real-time monitoring and decision support, improving visibility into performance and enabling faster corrective action.

Assistant Manager – Hospital Operations at ILS Hospitals (2021-07 – 2025-04)

Managed daily hospital operations with focus on the complete patient journey from entry to discharge. Supervised floor operations, front office, and coordination teams while supporting service continuity, operational discipline, and faster resolution of patient-facing issues. Played a key role in HMIS and EMR deployment, user adoption, and workflow alignment, driving higher system usage and better process standardization.

Integrated CRM tools (Salesforce) to streamline patient communication and internal coordination, while supporting reporting, planning, and process optimization initiatives that improved operational transparency and care delivery efficiency.

Team Leader – Operations at ILS Hospitals (2021-07 – 2023-05)

Led on-ground operations teams handling admissions, floor coordination, and patient services, with accountability for shift discipline, task allocation, and service responsiveness. Acted as a bridge between consultants, nursing teams, billing, and diagnostics departments to keep patient movement and service delivery aligned. Strengthened execution across high-volume workflows by improving coordination, minimizing delays, and supporting a more consistent patient experience across departments.

Senior Operations Executive at ILS Hospitals (2016-04 – 2021-04)

Handled floor operations, admissions, and patient coordination in a fast-paced hospital environment. Built strong exposure to clinical workflows and backend hospital processes while supporting quality initiatives, documentation, and internal audits. Established a foundation in service delivery, patient handling, and hospital systems that enabled consistent performance and progression into leadership roles.

Postgraduate Certificate Programme in Digital Strategy & Marketing Analytics – Indian Institute of Management, Nagpur (2024-10 – 2025-10)

Bachelor's Degree in Hospital & Health Care Facilities Administration – Gitaram Institute of Management (2013 – 2016)