Swapna Bandaru

Dynamic and detail-oriented Sales Coordinator with 6 years of experience supporting sales teams, managing client relationships and streamlining administrative processes to drive revenue growth. Skilled in coordinating sales activities, preparing reports, handling customer inquiries and ensuring timely communication between departments. Proficient in CRM software, sales tracking and order processing.

Known for strong organizational skills, excellent communication and the ability to work under pressure in fast-paced environments. Committed to enhancing customer satisfaction and contributing to team success.

Sales Associate - M/S Freesia Electro Mechanical Works Contracting LLC - Dubai, UAE

(2024-12 - 2025-10)

Work from Home

• Conducted prospecting and lead generation through cold calling, networking, and online research to identify potential customers.
• Built and maintained strong client relationships to drive loyalty, satisfaction, and repeat business opportunities.
• Delivered compelling sales presentations and product demonstrations, highlighting features and benefits to close sales.
• Negotiated contracts, pricing, and terms of sale with clients, consistently meeting sales targets and achieving quotas.
• Managed sales administration, including CRM system updates, order processing, and preparation of sales proposals.

Sales & Service Coordinator - DMD Care Technical Services L.L.C - Deira, Dubai

(2023-02 - 2023-12)

• Assist sales representatives with order processing, documentation, scheduling meetings, and maintaining client records.
• Act as a point of contact for customers, responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• Process sales orders accurately, track delivery timelines, and coordinate with logistics or supply chain departments.
• Maintain and update customer databases (e.g., CRM systems), ensuring data accuracy and availability for the sales team.
• Generated weekly sales reports and monitored KPIs, providing insights that led to a 10% increase in sales performance and a 15% improvement in customer satisfaction based on feedback analysis.

Purchase and Sales Coordinator - Advanced Dies and Tools in Jebal Ali - Dubai

(2018-01 - 2019-11)

• Assist sales representatives with order processing, documentation, scheduling meetings, and maintaining client.
• Maintain and distribute brochures, catalogues, promotional items, and digital content.
• Conducted market research and gathered customer insights, leading to the identification of key trends that resulted in a 15% increase in customer acquisition and a 10% improvement in competitive positioning.

Sales Coordinator/Marketing - Technical Safety Consultants - Ai Garhoud, Dubai

(2019-12 - 2021-11)

• Assist sales executives with order processing, documentation, and client communications.
• Prepare and process sales quotations, purchase orders, and delivery schedules.
• Help execute email marketing, social media, and digital campaigns as directed by the marketing team.
• Maintain and distribute brochures, catalogues, promotional items, and digital content.
• Conducted quarterly market research, gathering customer insights and tracking competitor activities, leading to a 20% increase in market share.

Analyst - Intelenet Global Solutions Vendor of (Google) - India

(2016-05 - 2017-12)

• Geographic addressing used by routing protocols working with cloud computing Tool
• Updating official addressing for any Location all over the world.
• Creating parcels in Landsat satellite
• Verified Street View Imagery for compliance with Google's Privacy Policy, ensuring accurate and secure content.
• Managed multiple processes including face detection, number plate detection, business differentiation, and storefront detection.
• Adhered to quality standards and procedures, minimizing errors and ensuring high-quality results.
• Identified improvement opportunities and recommended methods to enhance process efficiency and reduce errors.
• Evaluated and resolved quality issues through quality checks, ensuring compliance with operational standards.
• Produced detailed reports, updated spreadsheets, and created presentations to support executives and improve team productivity.

Executive - Genpact Company - India

(2014-04 - 2015-10)

Genpact for the Client Godaddy Process customer Care

• Godaddy Process-Customer Care Tapping the potential customers by suggesting information about Godaddy products and services this ensure daily sales targets were met a fair distribution of tasks and effective communication with customers.
• In Godaddy helping customers in Registration of Domain Name, Creating websites
• Troubleshooting with c-Panel, cloud Linux, site backup that means Restores which saves all client websites files to the cloud and managing the client products by receiving calls, email and chats.
• Inbound and outbound services.
• Providing problem solving for customers.
• Email services in marketing and email hosting services.
• Giving Proper guidance on Go daddy products.

Master of Business Administration - Finance & Human Resource - Omega & Mega College of Post Graduation (2016)

Bachelor Degree - Computer Science - Aurora's College of Technological Institute & of Research (2013)

Intermediate - M.P.C - Sri Chaitanya Junior College (2009)