Swapna Chikkalli

I have gained 7.5+ years of extensive experience as an implementation lead, Implementation specialist, Solid expertise of SDLC from gathering requirements, Data collection, configuration, integration, Testing, implementation, training and production support in global payroll services.

Digital client platform implementation Lead(HORIZON/OPTIX) at TMF Group (2023-12 – Present)

• Contracts reviews and implementation planning.
• Assigning clients, entities to the team
• Facilitating kickoff meetings, managing discover calls for requirement gatherings.
• Handling escalations and preparing RCA.
• Conducting weekly/biweekly calls to share the updates with different stakeholders.
• Leading the implementation and Hypercare phase to troubleshoot the errors encountered.
• Create and update the project process maps and documents
• Sharing monthly reports
• Involved into OPTIX onboarding and testing

Digital client platform implementation specialist(Horizon) at TMF Group (2021-12 – 2023-12)

• Payroll process - Define and setup the agreed client payroll processes, establish all of the payroll and data needs, system configuration.
• Prepare UAT test scenarios and perform testing and share UAT feedback with the client.
• Project setup – working with the internal project team, clients and our local country payroll partners to organize and run kick off meetings and deliver implementation packs.
• Identify, make recommendations and assist with implementation of client specific or standard process improvements.

Associate Team lead in HRIT at Neeyamo Enterprise solutions private limited (2019-12 – 2021-12)

• Worked as a product owner for than 1.8 years for modules PayNComp, Prinmerge, AMS,Buzzer, and IL (Integration Layer)
• Develop BRD, Gap analysis document and other project related documentation within scope of the product.
• Experience of handling roles and responsibilities of Product Owner such as writing user stories, maintaining product backlogs, helping team to understand business requirements, preparing RCA, sharing monthly/weekly reports to higher management.

Implementation consultant in HRIT at Neeyamo Enterprise solutions private limited (2017-12 – 2019-12)

• Worked on the implementation of Global payroll module "PayNComp" for 2 years with all the integrated modulesfrom inception till go live.
• Gathering the business needs/requirements and configuring the system and conducting UAT.
• Directly interact with client on a daily basis for all matters relating to payroll services and system issues.
• Working with QA team as a tester during the test phase, maintain the issue tracker to make sure all the issue are addressed using ticketing tool.
• Perform payroll testing to ensure everything is correct in PNC.

B.E in E & TC – Solapur University (2014 – 2017)

Diploma in E & TC – Solapur University (2011 – 2014)