Swapna Dakshinamurthy

Specializing in client service and Business development, I’ve amassed over 14 years of experience in the same. I’m passionate about translating business visions and objectives into reality, offering tangible results in line with client expectations.

My recent appreciations include

• Appreciation for well-groomed Staff – Emirates Airlines
• Appreciation for best customer service – Emirates Airlines
• Excellent escalation handling - Omkara creations

I’m adept with multiple client/ customer management methodologies. My expertise extends to budget management, stakeholder management, Business Development and finance management.

My Key Skills Include

 To communicate well and flair in Public Relations.

 To perceive customer needs and respond accordingly.

 Good oral and written skills in English.

 Confident, empathetic, and positive attitude.

 Good interpersonal skills.

 Self-motivated and adaptable to changes

Officemate, Bengaluru, Karnataka, India

Position: Sr. Sales Consultant 

From July 2022 – till present

• Training and managing a team of sales representatives.
• Building and managing the sales pipeline.
• Creating monthly sales forecasts.
• Developing strategies to reach sales goals.
• Writing sales pitches for all products and services.
• Presenting monthly sales reports to managers.
• Contacting potential customers and making sales pitches.
• Developing and maintaining relationships with top customers.
• Collaborating with customer service, billing, and other departments.
• Using relevant sales management software.

Position: Customer Service Manager

From January 2018 – June 2022

• Maintain and lead a team ensuring timelines met
• Meet customers for evaluation and reports
• Plan training for the team
• Motivating and developing the team who provide customer service
• Providing timely direction and feedback to team members
• Resolve work related problems
• Communicate with other departments and complete given task on time

Position: Client Manager

From January 2014 – November 2017

• Address customers' concerns in a timely manner.
• Encourage customer feedback.
• Manage challenging situations that may affect customers.
• Identify customers’ needs and wants.
• Build long-term relationships with key clients.
• Collaborate with internal teams.
• Assist customers with their travel decisions.
• Travel locally and nationally to meet potential and existing clients.
• Stay on top of the latest industry trends.
• Negotiate with vendors to get better deals for customers.
• Pass leads to the sales and marketing team.
• Carry out customer satisfaction surveys.
• Write and submit reports to the client director and senior management.
• Conduct quarterly business reviews with CXOs of companies like Infosys, Hexaware, Polaris, TVS, Renault Nissan, Royal Enfield, Bally Technologies among others

Position: Supervisor Airport Services

From January 2004 –June 2012

• Allocating and delegating staff with flight arrivals
• Allocating team leaders to their respective areas
• Supervising all areas of the department
• Handling customer concerns in an effective way
• Handling staff concerns in an unbiased way
• Handling flight delays and cancellations by providing meals and accommodation to customers
• Making reports at the end of every shift to the duty officer
• Doing interim reviews for staff to analyze their performance and provide objectives and feedback respectively

I have graduated with a bachelors degree in Corporate Secretaryship. The subjects included Business Studies, Marketing, Economics, Business Law and Income tax.