Swapna Monu

A dedicated and enthusiastic BBA graduate specializing in Human Resource and Data Analytics, eager to begin my career in a organization where I can apply my academic knowledge, analytical abilities, and problem-solving skills while contributing to organizational success.

Sky Customer Support Associate at FIRSTSOURCE SOLUTIONS LIMITED (2026-01 – Present)

• Assisted customers with account, billing, and service-related inquiries.
• Identified customer needs and recommended suitable products and services.
• Supported sales initiatives through upselling and cross-selling opportunities.
• Built positive customer relationships to enhance retention and satisfaction.
• Handled customer concerns and provided effective resolutions.
• Consistently met quality, productivity, and customer experience targets.

CUSTOMER SUPPORT EXECUTIVE at ABHAY ENTERPRISE (2024 – 2026)

BBA – NMKRV COLLEGE FOR WOMEN BANGALORE (2024)

SEBA in Statistics, Economics, Business studies and Accountancy – BALDWIN WOMENS METHODIST COLLEGE BANGALORE (2022)

SSLC – ATFAA SCHOOL BANGALORE (2019)