Swapna S

IT professional with 8+ years of overall experience across IT operations, business process management, monitoring, and application testing, transitioning into Backup Administration and Data Protection. Knowledge of Veritas NetBackup fundamentals including architecture, Master Server, Media Server, Client, backup policies, schedules, backup types, backup selection, retention, backup windows, storage units, disk and tape concepts, SLP fundamentals, backup and restore, catalog fundamentals, media management, job monitoring, and basic troubleshooting. Familiar with Rubrik fundamentals.

Seeking an L1 Backup Administrator / NetBackup Support position.

Business Process Lead - TATA CONSULTANCY SERVICES (TCS)

(2018-02 - 2025-11)

• Supported business process and IT operational activities in an enterprise environment.
• Supported monitoring activities for the PwC Service Management account, including alert monitoring and coordination with relevant support teams.
• Monitored operational activities, incidents, and alerts and followed defined escalation procedures.
• Coordinated with internal teams and stakeholders for issue resolution and timely follow-up.
• Followed defined processes and SLA requirements and maintained operational records and status updates.
• Supported incident tracking, documentation, and stakeholder communication.

Network Engineer / IT Support - HCL TECHNOLOGIES

(2013-09 - 2016-03)

• Provided L1/L2 IT support for enterprise users and infrastructure-related issues.
• Monitored and responded to technical incidents according to defined support procedures.
• Supported user access and IT service-related requests.
• Coordinated with relevant support teams for incident escalation and resolution.
• Maintained issue records and followed established operational processes.

Device Tester - AMAZON DEVELOPMENT CENTER

(2016-05 - 2017-03)

• Performed device and application testing based on defined requirements and test scenarios.
• Executed functional and regression test cases and documented test results.
• Identified, documented, and tracked defects through the defined defect management process.
• Performed validation of device functionality, user flows, and expected behaviour.
• Collaborated with development and QA teams to reproduce and resolve defects.

Master of Computer Applications - MCA - Sri Ramakrishna Institute of technology (2013)