Swapnil Deulgaonkar

Dedicated and customer-focused support specialist with over 4 years of experience in managing customer inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction. I excel in fast-paced environments and maintain a positive and professional attitude under pressure. Proficient in providing support through chat and email.

Customer Support Executive at TTEC India (2023-04 – Present)

• Provide high-quality email and chat support, showcasing strong problem-solving and communication skills while engaging with customers.
• Achieved a 95% first-contact resolution rate by effectively resolving queries related to billing, product usage, and account management.
• Collaborate with technical teams for issue escalations and follow-ups to ensure timely resolutions.
• Contribute to the internal knowledge base and FAQs, enhancing the efficiency of support responses.

Customer Support Associate at Tech Mahindra (2021-08 – 2023-04)

• Managed inbound emails and chat support for an e-commerce platform, addressing customer inquiries and concerns.
• Assisted customers with order tracking, return/refund processes, and complaints, maintaining a high standard of service.
• Consistently achieved a 98% customer satisfaction score (CSAT) over a period of 6 months.
• Trained new team members on CRM tools and best practices to enhance team performance.

Bachelor of Engineering – University of Pune (2018-01)