Learning & Development - House of Malaka Spice
(2025-08)
- Manage Learning & Development initiatives across Malaka Spice, One China, Cherish Farm, and Basho Resort.
- Design and deliver onboarding, induction, and skill development programs for restaurant teams.
- Develop and implement SOPs, training manuals, and operational guidelines to ensure service consistency.
- Conduct training sessions on Food & Beverage knowledge, guest service excellence, and hospitality standards.
- Assess training needs and monitor employee performance through evaluations and skill assessments. Understanding Training Gaps and delivered thorpughly through training calendars.
- Gave detailed inputs fro employee appraisal based on trainings.
- Collaborate with Operations and HR teams to support talent development and employee engagement initiatives.
- Coach and mentor team members to enhance productivity, leadership skills, and career growth.
- Played a key role in the pre-opening and successful launch of a new restaurant, including staff training and operational readiness.
- Drive continuous improvement in service quality, guest satisfaction, and team performance through structured learning programs.
Sr. Beverage Trainer / Sr. Regional executive - BARJOCKEY, BARTENDING ACADEMY & STUDIO
(2024-05 - 2025-02)
- Designed and delivered comprehensive training programs for bartending and barista students, covering mixology, beverage preparation, and service techniques.
- Managed inventory for training purposes, sourcing high-quality ingredients and bar tools.
- Supervised a team of trainers and staff, ensuring alignment with academy goals and standards.
- Curated specialty drink menus tailored to the theme or occasion of each event.
BARISTA, REGIONAL BUDDY TRAINER - BLUE TOKAI COFFEE ROASTERS, PUNE INDIA
(2022-12 - 2024-01)
- Preparation of multiple styles of coffees with different methods.
- Handling multiple orders along with food and handling of Order taking.
- Grinding and brewing of coffees at different roast levels. Inventory, cash handling along with online transactions.
- Wisely explanation of equipment's and different roasted coffees to the guest.
- Trained new baristas in espresso techniques, milk frothing, coffee cupping, and equipment maintenance, ensuring consistency in service quality.
- Organized workshops for guest, teaching home brewing methods and promoting the company's retail products.
Bartender / Regional executive - BARJOCKEY, BARTENDING ACADEMY & STUDIO, Goa & Pune
(2021-09 - 2022-12)
- Organized bar inventory and storage procedures to keep stock within optimal levels. Crafted cocktail menu items for cooperate events and assisted for restaurant and bar menus.
- Achieved smooth operations through effectively working with the team and management.
- Trained students in bartending academy and recruitment of students.
- Collaborated with clients to understand their vision and customized event concepts and menus.
Assistant Bartender / Bar Steward - TRILOGY - FOOD & BAR, AUCKLAND
(2020-07 - 2020-09)
- Supported bartenders during peak service hours by ensuring bars were fully stocked with liquor, mixers, garnishes, glassware, and other supplies. Maintained cleanliness and organization of bar areas, including wiping down surfaces, polishing glassware, and ensuring equipment was in top condition.
- Assisted in the setup and provided support during busy shifts, anticipating bartender needs to optimize workflow efficiency.
Industrial Trainee - HILTON, AUCKLAND
(2020-01 - 2020-06)
- Worked closely with Hotel industrial professionals to expand upon acquired training with practical knowledge and about running of a hotel.
- Gained hands-on experience across various departments, including food and beverage service, front office, housekeeping, and kitchen operations.
Intern - All Department - BAROMETER, FINE DINE RESTAURANT & BAR
(2020-01 - 2020-06)
- Arranged and prepared tables for customers to offer experience to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of bar for lunch and dinner service.
