Swarna

To obtain challenging position, where can exploitte best of my potential to achieve my goal and ambitions. To work for the growth of the company and myself, for which I possess the self-confidence, while learning more and more each day and remain on the cutting edge of technology.

Loss Prevention Officer - Meghavi Wellness Pvt. Ltd. - Pan-India

(2024-11)

• Lead and manage a Loss Prevention & Surveillance team ensuring Pan-India outlets and Head Office continuous monitoring, compliance, and risk mitigation.
• Plan, coordinate, and execute CCTV camera installations at new outlets, including surveillance layout design, vendor coordination, budgeting, testing, and operational handover.
• Oversee centralized surveillance operations to monitor outlet activities and proactively prevent losses, misconduct, fraud, and policy violations.
• Conduct end-to-end investigations into integrity and compliance issues identified through surveillance monitoring, Help Desk complaints, Cluster teams, and Zonal management.
• Investigate and resolve critical integrity violations, including: Cash frauds, revenue leakages, and financial manipulation; Membership scams and misuse of customer payments; Dual company working and conflict of interest cases; Leakage of confidential company data and sensitive information; Internal scams and operational misconduct; Unfair or inappropriate relationships with clients.
• Actively monitor POSH-related and relationship misconduct cases, ensuring ethical conduct and protecting organizational reputation.
• Play a key role in female employee safety and security, monitoring sensitive areas and ensuring immediate escalation and corrective action where required.
• Conduct Pan-India outlet audits, raising detailed HR, client experience, therapist conduct, finance, inventory, and maintenance-related observations and objections to founders & ceo.
• Provide actionable audit recommendations focused on operational improvement, risk reduction, compliance strengthening, and enhancement of sales performance.
• Prepare comprehensive investigation and audit reports, supported by CCTV evidence, transaction verification, staff statements, and data analysis.
• Coordinate closely with HR, Operations, Finance, Cluster Heads, and Zonal Heads to implement corrective actions and preventive controls.
• Strengthen internal control mechanisms and surveillance protocols to minimize repeat incidents and improve overall operational discipline.
• Support senior leadership in policy enforcement, loss prevention strategy, and continuous process improvement across outlets.
• Contribute to building a strong culture of integrity, accountability, safety, and ethical business practices within the organization.
• Visiting therapist Accommodation as a surprise audit.
• Visiting Pan India outlets as a surprise Audits.

Arunodaya Trust

(2024 - 2024)

• Social Media and Customer Relations Management: Handled social media accounts to boost engagement and managed customer interactions, enhancing public perception and trust.
• Bank Transactions and Record Keeping: Managed bank transactions and other financial activities with attention to detail and accuracy, contributing to reliable financial records.
• Work Planning and Resource Allocation: Organized work schedules and allocated resources to meet operational goals, ensuring tasks are completed efficiently and on schedule.

Content Writer - Freelancing

(2019 - 2023)

• Content Development for Diverse Media: Created engaging content for websites, blogs, social media, and promotional materials, reaching varied audiences with tailored messages.
• SEO and Keyword Optimization: Integrated SEO principles and keyword research into content, helping clients improve organic visibility and drive website traffic.
• Storytelling and Audience Engagement: Crafted narratives that resonated with target audiences, using persuasive language and research-backed insights to strengthen brand appeal.
• Adaptability and Style Adjustment: Adjusted writing style to fit the tone of different brands and projects, showcasing flexibility and a deep understanding of client needs.

Operation Executive - Ninjacart (63 Ideas Infolabs Private Limited)

(2019-07 - 2019-12)

• Supply Chain and Logistics Management: Developed a strategic approach to logistics that optimized the team's ability to achieve organizational goals, improving inventory management and order accuracy.
• Team Training and Development: Trained team members to enhance skills, evaluated their participation, and adapted training as needed, ensuring that team knowledge aligned with company standards.
• Daily Operations Oversight: Managed day-to-day operational flow, created reports to update the management on team progress, and ensured seamless distribution of information.
• Goal-Oriented Communication: Implemented clear communication channels to convey instructions, gather team feedback, and resolve issues effectively, promoting a cohesive, high-performing team environment.

Operations Executive - Radiant Consumer Appliances

(2018-12 - 2019-07)

• Customer Support and Claims Processing: Ensured efficient handling of customer calls, processing claims, and approving review queues, which enhanced customer satisfaction and streamlined claim resolution.
• Incentive Data Preparation: Prepared and monitored incentive data for associates, which played a significant role in fostering a motivated team environment and in performance evaluation.
• Operational Analysis and Improvements: Worked closely with finance departments to develop budget-compliant procedures, regularly updated workflows, and adapted strategies to meet organizational requirements.
• Performance Management: Conducted performance reviews and maintained disciplinary standards within the team, contributing to a productive and positive work environment.
• Growth Strategy Development: Researched market needs, fostered customer relationships, and led meetings with potential clients to drive business growth and improve

Operations Executive - EZshipp intercity logistics Pvt Ltd

(2018-02 - 2018-11)

• Fleet and Inventory Management: Managed a fleet of delivery riders, scheduled shifts, addressed daily operational issues, and conducted weekly meetings, ensuring smooth daily operations.
• Operational Supervision and File Management: Organized and maintained essential files and records to streamline documentation and retrieval processes, ensuring quick access and accuracy.
• Logistics Coordination: Assisted in receiving and processing incoming shipments, tracked delivery timelines, and ensured quality in ERP data entry, which contributed to improved shipping accuracy and efficiency.
• Team Management and Communication: Led a team by providing clear instructions, tracking training effectiveness, and addressing feedback, creating an open and productive work environment.
• Client Relations and Business Meetings: Regularly attended client meetings to foster strong relationships, address their concerns, and offer solutions tailored to client needs, boosting client trust and satisfaction.
• Dispatch and Order Coordination: Supported dispatching orders, maintained office inventory, and ensured timely order processing, which contributed to a seamless delivery process and high customer satisfaction.
• Cross-Departmental Coordination: Collaborated closely with HR, dispatch teams, and call centers to ensure cohesive operations, facilitating quick resolution of cross-functional issues.
• Hiring and Training: Supported the hiring process for new delivery riders and ensured effective onboarding, fostering a cohesive, well-trained team ready to meet service demands.
• Process Improvement and System Implementation: Focused on enhancements, developed new procedures, and implemented systems to improve efficiency and team productivity.

Operations Executive - VaveInfoSolutions & Rapido

(2016-04 - 2018-02)

• Operational Supervision and File Management: Organized and maintained essential files and records to streamline documentation and retrieval processes, ensuring quick access and accuracy.
• Logistics Coordination: Assisted in receiving and processing incoming shipments, tracked delivery timelines, and ensured quality in ERP data entry, which contributed to improved shipping accuracy and efficiency.
• Team Management and Communication: Led a team by providing clear instructions, tracking training effectiveness, and addressing feedback, creating an open and productive work environment.
• Client Relations and Business Meetings: Regularly attended client meetings to foster strong relationships, address their concerns, and offer solutions tailored to client needs, boosting client trust and satisfaction.

Customer Support - Indian Infoline

(2012-05 - 2016-03)

• Handling Customer Calls
• Processing Claims
• Approving pending review queues
• Preparing incentive data of the Associates

Diploma ECE - Electronics and Communication Engineering (2017)

SSC - JBR CAL PUBLIC SCHOOL (2012)