Business Operations Head at Evsye FMC (2026-02 – Present)
- Led the company's strategic transformation in response to the COVID-19 pandemic and geopolitical challenges, transitioning from a casual staffing firm to a diversified, sustainable business model.
- Conducted brainstorming sessions and market analysis to identify new growth opportunities in the healthcare and luxury real estate sectors.
- Reoriented the company's core operations towards becoming an integrated facility management provider, delivering both hard and soft services.
- Implemented organizational changes to support the shift towards a more resilient and diversified business structure.
Director of Rooms at VIDA Dubai Marina & Yacht Club & VIDA Emirates Hills (2023-10 – 2026-02)
- First Hotel in EHG to automate HK Back end Task sheets and Records by working closely with ReviewPro and build a prototype for entire EHG.
- Achieved a 0.1% point increase(VEH) & 0.2% increase (VDMYC) in Booking.com scores (9.5 to 9.6) through enhanced operational standards.
- Elevated TripAdvisor ranking from #21 to #1 for VDMYC and #31 to #5 for VEH among UAE 4-star hotels, demonstrating significant improvements in guest satisfaction.
- Maintained a Net Promoter Score (NPS) of 89.08% and GRI of 97% YTD, reflecting exceptional guest loyalty and service quality.
- LQA initiatives, achieving a 95.1% score for VDMYC and 93.5% for VEH, underscoring commitment to luxury standards.
- Increasing Rooms Profitability for VDMYC from 82% to 83% in VDMYC and 84% to 84.5% in VEH through robust Cost Controlling Initiatives.
- Oversee daily operations of the Cluster Room to ensure efficiency and quality standards
- Promoted from EHK to Cluster RDM in March 2025 for VIDA Hills and VIDA Marina Yacht Club.
- Initiated Sustainability measures and got officially Green Key Certification from DET
- Ausitism Certification from DST
- Awarded "Leader of the Year 2024" from EHG
Soft Services Manager at Stargate Building Solutions LLC (2022-03 – 2023-09)
- Directed operations for Housekeeping and Eco-Maid divisions, focusing on service excellence and client satisfaction.
- Helped build EcoMaid Mobile App resulting in increase in MTD & YTD Revenue
- Managed financial planning and budget development, aligning with organizational revenue goals.
- Implemented strategic plans to enhance service delivery and staff performance.
Executive Housekeeper at FIVE Hotels & Resorts (2019-07 – 2020-11)
- Oversaw maintenance of 501 keys, including 269 private swimming pools and balcony gardens.
- Introduced innovative pest control measures, reducing complaints by 75%.
- Negotiated upholstery refurbishments at 5% lower cost, including a 2-year warranty.
- Achieved a 75% room division profitability through effective budgeting and cost control.
Assistant Executive Housekeeper at CONRAD Hotels & Resorts (2015-07 – 2019-04)
- Contributed to the successful pre-opening of India's first CONRAD flagship property.
- Managed 310 keys, implementing preventive maintenance and inventory controls.
- Achieved a 92% LQA score and an 85% Medallia NPS score through personalized guest services.
Deputy Housekeeper at TAJ Hotels & Resorts (2013-05 – 2015-06)
- Managed operations for 261 keys and 14.5 acres of public spaces.
- Developed and enforced service standards across housekeeping, horticulture, and laundry departments.
Assistant HK Manager at Atlantis The Palm - Pre Opening Team (2008-07 – 2012-12)
- Assisted in the pre-opening phase, managing 1,539 guest rooms and 150+ staff members.
- Coordinated snagging and de-snagging processes during property handover.
- First HK Supervisor amongst the pre opening Team to be promoted as Assistant Manager
Senior Housekeeping Supervisor at Taj FABR Goa (2006-06 – 2008-02)
