Swaroop Jeedi

IT support professional with 3 years of experience in resolving software, hardware, and application issues with a strong focus on ticket management, SLA adherence, root cause analysis, and user support. Hands-on experience in hardware & software installation/configuration, remote support, basic networking, user access management, troubleshooting, and coordination with cross-functional/on-site teams. Proven ability to manage end-user requests from acceptance to resolution and deliver high client satisfaction with zero escalations.

Seeking opportunities in IT support as a Desktop Support Engineer to apply technical expertise and contribute to organizational efficiency.

Desktop Support Trainee at RK Computers (2025-10 – Present)

• Troubleshoots hardware issues for laptops/desktops and basic network connectivity problems.
• Attends to and resolves on-site issues with professionalism.
• Installs all operating systems, softwares, drivers, and all kinds of printers.
• Configures routers, access points, and range extenders for establishing network and sharing between nodes.
• Conducts root cause analysis to troubleshoot Windows systems, software applications, and networking issues effectively.

Application Support Engineer at Deepija Telecom Pvt Ltd (2024-06 – 2025-09)

• Responded to and resolved 20+ daily tickets, ensuring 100% adherence to SLA timelines.
• Performed installation and configuration of software applications & Windows systems and troubleshooting of digital sign & login issues, ensuring uninterrupted online services.
• Performed UAT validations and escalated major defects & bugs.
• Managed user access—login creation, permissions, and deactivation.
• Maintained ticket logs and documentation, ensuring complete ticket lifecycle tracking until resolution.
• Coordinated with on-site teams and vendors for escalated application and hardware issues, ensuring timely closure.

Software Testing Support at Freelance (2022-12 – 2024-01)

• Designed and executed 300+ manual test cases for a web application.
• Reported 500+ software defects/bugs, with detailed reproduction steps for quick resolution.
• Participated in UAT and sprint-level test validations.

B.Tech in E.E.E – K.I.E.T (2017-11)