Swaroop Nayak

Currently having a rich experience in Market Research, Content/Digital & eCommerce domain and at present working as Director - Operations in Numerator Research Pvt Ltd, one of the leading companies in Market Research.

Highlights of my experience includes:

• Directing day-to-day operations, staff recruitment/training functions, and customer relationship management in consecutive and progressively responsible positions with BPS (IT/ITES services), culminating in the role of Manager.
• Implementing cost-effective initiatives to maximize profits and stimulate a high level of customer satisfaction and referral business.
• Effectively leading teams to propel project and product delivery success, managing all aspects of delivery cycles to ensure optimal outcomes.
• Demonstrating solid resource management and organizational skills, along with powerful and effective BPS (IT/ITES services) operations strategies.
• My skills in resource management and operations management have been finely honed, and I am confident my additional strengths will readily translate to their client's environment.

As a strong Operation Leader, I am handling a team of 600+ with Sr. Manager, Manager, Asst. Manager, Sr. Team Lead & Team Lead. My maturity, practical experience, and eagerness to enter the Content/Digital/e-Commerce business will make me an excellent "Leader". I would love to begin my career with your company, and am confident that I would be a beneficial addition to your organization.

Currently having a rich experience in Market Research, Content/Digital & eCommerce domain and at present working as Director - Operations in Numerator Research Pvt Ltd, one of the leading companies in Market Research.

My Skill includes: Business Intelligence &

• Visualization (Power BI, Tableau), Predictive &

• Prescriptive Analytics, Data Strategy &

• Governance, Market Research Analytics, Data Strategy &

• Governance, KPI/SLA Management &

• Reporting, Excel Advanced, Global Service Delivery &

• Vendor Management, Content Moderation &

• Policy Enforcement, Process Automation &

• Standardization, Stakeholder Management, Cross-functional Team Leadership, Statistical / Research Analysis, SIX SIGMA Tools, Process Excellence, eCommerce, Content development, XML Content and Publishing Production workflow, XML Project delivery management, Business Continuity Planning, Production in print and online formats, Process/Workflow Improvement, Streamlined Publishing Processes, Six Sigma Lean, Team Management

Completed M.Sc Computer Science from JNRV University.