Swathi Reddy

Detail-oriented Finance and Banking Operations professional with nearly 6 years of experience in banking operations, customer account management, financial reconciliation, cash handling, compliance, and documentation. Experienced in managing financial transactions, account reconciliations, customer servicing, and regulatory processes within a fast-paced banking environment. Strong knowledge of financial operations, reporting, Excel, and documentation management.

Seeking to apply banking operations expertise in a high-growth SaaS environment, with a focus on finance operations and audit support.

Deputy Branch Manager - ICICI Bank - Bangalore

(2021-09 - 2025-07)

• Managed daily banking operations and customer account services while ensuring compliance with regulatory and internal policies.
• Performed account reconciliations, cash balancing, and transaction verification to maintain financial accuracy.
• Maintained financial records and prepared operational reports for management review.
• Assisted in audit processes by providing required documentation and ensuring compliance with audit requirements.
• Handled customer account queries, transaction investigations, and issue resolution.
• Coordinated with internal teams to ensure timely processing of financial transactions and documentation.
• Monitored operational risks and implemented corrective actions to maintain process accuracy.
• Ensured adherence to KYC, AML, and banking compliance standards.

Value Banker (Senior Officer) - ICICI Bank - Bangalore

(2019 - 2021)

• Processed customer transactions including NEFT, RTGS, fund transfers, and account servicing activities.
• Maintained accurate financial records and transaction documentation.
• Supported daily reconciliation activities and ensured error-free transaction processing.
• Assisted customers with account-related requests and service inquiries.
• Prepared reports and maintained operational records for branch activities.

Bachelor of Commerce - B.Com - Sri Bhagawan Mahaveer Jain College

Post Graduate Diploma in Banking Operations - PGDBO - NIIT