Junior CRM - Golden Rock Granites Pvt Ltd. - Chennai, India
(2023-10)
- Served as the primary contact for overseas clients (U.S., U.K., Germany, France), managing quote requests and order follow-ups and resolving queries and complaints.
- Coordinated with internal teams, including CAD, to provide accurate drawings and quotes to clients.
- Responded to client enquiries and complaints within 24 hours, ensuring high customer satisfaction.
- Maintained and updated customer information in the system and generated management reports.
- Supported strategies to enhance customer engagement and retention.
- Collaborated with sales, marketing, and customer service teams to ensure seamless client service.
- Assisted in draughting client outreach emails and creating presentations to support business development.
- Supported the Chairman by coordinating meetings, managing calendars, and following up on emails for timely responses.
Assistant Manager - Vinisha Vision Advertising Agency - Chennai, India
(2022-06 - 2023-04)
- Managed and maintained the MD's daily calendar, travel schedules, and high-level appointments.
- Coordinated internal and external communications; draughted emails, reports, and meeting minutes.
- Handled confidential files and business documents with discretion and accuracy.
- Led a team, assigned tasks, and ensured timely completion of work.
- Supervised staff and supported cross-departmental coordination.
- Oversaw the recruitment and hiring process, including job postings, candidate screening, and interviews.
- Communicated job roles, benefits, and company conditions to prospective hires.
- Maintained up-to-date employee records and reports.
- Coordinated communication with clients and vendors to support business operations.
- Performed various administrative and operational tasks in support of executive leadership.
Senior Operation Executive - Phifer India Private Limited - Chennai, India
(2022-01 - 2022-06)
- Supported Area Sales Managers in Bangalore, Hyderabad, Kochi, Chennai, and Delhi with daily coordination and follow-ups.
- Assisted the Operational Manager with daily tasks and team coordination.
- Assigned customer leads (received from the Customer Care team) to franchise partners, and followed up until order installation.
- Coordinated with franchise partners and internal teams to ensure smooth order execution.
- Worked with accounts and production teams to process and track orders.
Service Coordinator - Will Computers & Communications Pvt. Ltd. - Chennai, India
(2015-10 - 2018-08)
- Monitored stock and followed up on dispatches from the warehouse to customers.
- Sent marketing materials (brochures, catalogues, videos, and swatch cards) to franchise locations as needed.
- Maintained task schedules in Google Sheets and updated customer information in the CRM system.
- Logged and managed day-to-day customer complaints, ensuring timely response and resolution.
- Assigned service calls to field engineers based on skill set and availability.
- Maintained detailed records of engineer movements and call slips for internal tracking.
- Prepared daily service reports and compiled monthly summaries for management review.
- Coordinated with the customer care team to register and follow up on spare part requests.
- Acted as the single point of contact for all ICF staff, ensuring clear communication and smooth coordination.
- Consistently maintained a high level of customer satisfaction through efficient service handling.
- Handled vendor coordination and invoice processing; followed up with the accounts team to ensure timely payments.
