Site Operation Manager at Sodexo India Pvt Ltd (2018-08 – 2025-06)
Managed day-to-day operations for WB CTM project with Channel partner HITES. Primary responsibility includes managing operations with a track record to support Governing body and senior management. Proper and effective communication with team along with Clients. Managing all kind of administrative work and act as One point contact to Governing body.
- Maintaining daily and monthly tracker for machinery life cycle, working status, breaking down status
- Oversee various biomedical engineering projects, including planning, execution, monitoring and reporting on progress
- Ensure that all biomedical engineering projects meet regulatory compliance, quality and safety standards
- Maintained oversight of both internal technical staff and resources support and remote support to clients
- Handling phone calls and e-mail and response all queries
- Responsible for troubleshooting, repair, calibration, operation verification testing, and preventive maintenance of biomedical equipment maintained all data and documentation for audit purpose
- Attended monthly meetings to review the operations
- Closely monitored all MIS records
- Providing telephonic support and responding to the client's need in an accurate and timely manner
- Communication with vendors on known issues with resolution timelines and keeping the clients aware of product updates and repairs when necessary
- Conducted safety-tests on medical facilities to ensure patient's safety
- Having required governance on team like morning briefings, day end reporting, periodic reviews etc
- Prepare & share allocation of resources / duty roaster
- Tracking the attendance of team members & sharing the same with HR
- Training of team members and end user as per requirement
- Ensure adherence to reimbursement policy, leave policy & other company rules & regulations
- Maintain the Par stock – spare/tools for day-to-day consumption
- Coordinate with team, collect requirement of spares & consolidate the same & share the consolidated requirement with Procurement in the prescribed format (purchase requisition)
- Report / inform to Project Head & MIS- with regards any issue
- Identify & track if any Bar Code is lost/destroyed (as per compliance)
- Asset mapping, identification of historical calls, recommend condemnation with all details
- Ensure proper documentation for all shifting of materials & submission of reports on the same
- Follow-up with concerned Nodal Officers for getting the reports / MIS signed off & ensure closure
- Ensuring key KPIs of all resources are linked to SLA so that targets are met
- Scheduling and implementing the yearly PPM Calendar for all equipment as well as internally accepted Quality Assurance Guidelines. Maintain proper documentation
Biomedical Manager at Divine Nursing Home Pvt Ltd (2013-11 – 2018-04)
Biomedical Engineer at Brahmadanda Narayana Hrudayalaya (Narayana Hrudayalaya, Jamshedpur) (2011-05 – 2013-02)
Service Engineer at K R Lynch & Co (2007-06 – 2009-07)
