Swati Naik

Seeking a professional position at the company to dedicate myself to the field as a keystone member while continuing my education to further improve my performance in the workplace.

SENIOR PROCESS EXECUTIVE at INFOSYS (2025-07 – Present)

• Resolved customer queries related to order placement, tracking, modifications, and cancellations.
• Ensured timely and accurate updates on order status by coordinating with internal teams and stakeholders.
• Maintained detailed records of customer interactions and resolutions using CRM and other support tools
• Analysed customer requirements and data to deliver customized solutions while upholding exceptional customer service standards.
• Assisted customers with order-related queries, ensuring timely resolution and accurate information through effective communication.
• Handed escalations from customers, devised and implemented resolution strategies, and ensured complete ownership of issues until resolution.

ACCOUNT RECEPTION at I-DRISHTI EYE HOSPITAL (2022-03 – 2022-09)

• Issued and defined account codes in accordance with their purpose.
• Managed preparation of internal financial statements.
• Published and enforced timelines, reviewed all journal entries prepared by Financial Services team.
• Researched accounting treatments, responded to staff and other departments on various accounting matters.
• Monitored daily account reconciliation and worksheet adjustments.
• Identified process and reporting issues in the accounts and ensured timely resolution of reconciling items.

ASSISTANT MANAGER at COGENT-E SERVICES (AXIS BANK) (2024-05 – 2024-10)

• Acted as an accounting resource and consultant for all functional areas of the Company.
• Modified reports and create new reports as necessary to accommodate new companies, projects, ITT industries reporting requirements and new account codes.
• Ensured that accounting group provided excellent customer service to internal and external customers.
• Collaborated with Group Controllers to ensure accuracy of overall financial statements for assigned business groups.
• Coordinated completion and reviewed monthly balance sheet account reconciliations.

Master's Degree in Commerce – Rani Chennamma University, Belgaum, Karnataka (2021)

Bachelor's Degree in Commerce – M V Nagathan Arts College (2019)

PUC – Grameena V V S PU college Nidagundi, Bijapur (2016)

S.S.C – G V V sangha Eng Med High School (2014)