Swati Singh

Results-driven professional with 5+ years of experience managing high-volume inbound interactions for India and U.S. based clients at Amazon. Skilled at building instant rapport, handling objections calmly, and turning every touchpoint into a positive outcome. MBA in Finance with a strong track record in CRM-based workflows, process compliance, and cross-functional collaboration.

Eager to bring proven client communication skills into a high-growth B2B inside sales environment and deliver measurable revenue impact. Worked as a Freelance AI Evaluator and Operations Support Professional, contributing to AI training projects, Excel-based data management, social media management, and content creation. Skilled in AI response evaluation, Prompt Engineering, Microsoft Excel, Generative AI tools, and customer communication with strong analytical and problem-solving abilities.

Freelance AI & Operations Specialist - Freelance

(2025-02)

• Worked on AI training and evaluation projects by assessing AI-generated responses for quality, relevance, accuracy, and guideline compliance.
• Provided structured feedback and preference ratings to improve AI model performance.
• Completed Excel-based data entry, reporting, and spreadsheet management projects.
• Managed social media accounts, created posts using Canva, edited Reels using CapCut, and supported social media advertising.
• Used Generative AI tools for research, content creation, and productivity.

Inside Sales & Customer Success Associate - Amazon Development Center India Pvt. Ltd.

(2020-08 - 2025-01)

• Managed 80–100 inbound contacts daily via phone and email for U.S. and India-based customers, consistently meeting SLA targets and maintaining top-tier CSAT scores
• Built strong client relationships by resolving complex account issues with empathy and urgency, reducing churn and increasing customer satisfaction
• Identified upsell and resolution opportunities during interactions, effectively influencing customer decisions and driving positive outcomes
• Used internal CRM tools to log, track, and escalate cases efficiently, maintaining full process compliance and accurate pipeline documentation
• Maintained neutral, professional English communication with U.S. clients across high-pressure, fast-paced remote environments

Back Office Executive - Savy Work - Lucknow

(2019-11 - 2020-07)

• Managed client interaction support, data entry, and digital marketing tasks in a fast-paced office environment
• Designed and promoted social media campaigns and graphic materials, demonstrating initiative and creative problem-solving
• Assisted in documentation and internal communication, building strong organizational and multitasking skills

MBA - Finance - Dr. Shakuntala Misra National Rehabilitation University, Lucknow

B.Com - Commerce - Shri JNPG College, Lucknow University