Swati Thakur

Results-driven Project Management professional with 7+ years of experience in project coordination, IT infrastructure operations, service management, and stakeholder communication. Skilled in managing multiple concurrent projects, resource planning, issue resolution, and ensuring timely project delivery. Proven ability to collaborate with cross-functional teams and maintain strong client relationships.

Assistant Manager – Project Coordinator - Airtel Africa (Payroll of Intellioz)

(2024-07)

• Managing two concurrent projects at the same client location while ensuring timely delivery and quality execution.
• Coordinating with stakeholders and cross-functional teams for smooth project execution.
• Monitoring project milestones, risks, and operational requirements.
• Managing resource allocation and utilization for maximum efficiency.
• Preparing project reports, timelines, and performance documentation.
• Maintaining Meeting Minutes (MoM) and tracking action items.
• Handling employee grievances and ensuring timely resolution.

Project Management Executive - Smart Tech Infosystem Pvt Ltd

(2020-05 - 2023-06)

• Coordinated SAN infrastructure rollout and upgrade projects.
• Managed planning, execution, and reporting of project activities.
• Tracked resources, timelines, and project deliverables.
• Coordinated with vendors and stakeholders for smooth delivery.
• Maintained project documentation and compliance reports.

IT Client Support - Nityo Infotech Pvt Ltd

(2018-03 - 2020-04)

• Installed and configured operating systems and software.
• Provided remote troubleshooting for network, hardware, and software issues.
• Managed Wi-Fi setup, Outlook configuration, and backup support.

Bachelor of Commerce - Delhi University

Class XII

Class X