Swedha V

Results-driven Telecom Network Operations Engineer with 2+ years of experience at Nokia Solutions and Networks, specializing in 24x7 network monitoring, alarm management, KPI monitoring, incident management, and service assurance. Hands-on experience with Grafana, Kalix, NSM, ITSM, VTEMIP, BMS, SDR, VPM, GIS, Talon, and MS Excel. Skilled in L0 monitoring and initial alarm analysis, incident logging, SLA-based escalation, network/service health monitoring, data validation, and cross-functional coordination.

Experienced in supporting telecom operations with a strong focus on network availability, accurate incident handling, and operational efficiency.

Alarm Monitoring Engineer at Nokia Solutions and Networks (2026-08 – Present)

Project Name: Optus Payroll Company: Movate

• Perform 24x7 real-time monitoring of telecom nodes and alarms (critical, major, minor) using Vtemip, BMS, SDR, and VPM.
• Perform initial alarm analysis, validation, and create incidents/tickets with accurate event details.
• Escalate critical and major alarms to L1/L2 teams, track incidents as per SLA, and coordinate with NOC and support teams.
• Monitor alarm trends and recurring events, maintain monitoring records, and provide shift handover updates for continuous operations.

Network Operations Engineer at Nokia Solutions and Networks (2025-03 – 2026-07)

Project Name: Optus Payroll Company: Movate

• Perform 24x7 monitoring of network KPIs and service health using Grafana, Kalix, and NSM dashboards.
• Monitor KPI trends, graph deviations, and recurring events, and communicate significant observations to the support team.
• Follow SOPs and SLA requirements during alarm and incident handling. Maintain accurate ITSM incident logs with timestamps, priority, and monitoring observations.
• Perform initial event validation, ITSM incident logging, and priority-based escalation to L1/L2 teams.

Network Operations Engineer at Nokia Solutions and Networks (2024-11 – 2025-03)

Project Name: AT&T - Pole Validation Payroll Company: Movate

• Conducted field-based validation of utility poles to verify physical presence, structural attributes, geographic accuracy, and alignment with existing database records.
• Supported asset inventory accuracy and data quality for effective maintenance, safety, and network planning.
• Collected and validated pole attributes including Pole ID, GPS coordinates, height, transformers, and cables using GIS and Talon (AT&T).
• Verified field data against database records to identify duplicates, missing records, and mismatches, using MS Excel for data validation.
• Captured geo-tagged images and maintained accurate pole records to support asset inventory and data quality.

Master of Computer Applications – Vivekananda Institute of information and Management Studies (2022-10 – 2024-08)

Bachelor of Computer Applications – Muthayammal College of Arts and Science (2019-06 – 2022-07)