Sweta Bhowmick

Operations and Project Management professional with 10 years of experience across government projects, logistics, audit coordination, stakeholder management, and business operations. Experienced in leading large-scale execution, handling multi-location operations, managing tender processes, coordinating with government authorities, and driving operational efficiency across corporate and public sector environments. Strong background in project execution, transport coordination, compliance reporting, escalation handling, audit support, vendor management, and cross-functional team coordination.

Known for execution ownership, problem-solving ability, stakeholder handling, and managing high-pressure operational environments effectively.

Executive Assistant – Operations Lead (TMT Steel Distribution) - VINIT DISTRIBUTORS - Guwahati

(2025-08)

• Handle TMT steel dispatch operations, factory sales coordination, and transporter management
• Manage direct factory dispatches and Go-down deliveries for TMT steel orders based on truck capacity and client requirements
• Coordinate permits, transporter allocation, and delivery tracking
• Resolve delayed material and transport escalation issues
• Negotiate transporter rates and coordinate urgent dispatches
• Maintain aging reports, transporter documentation, and billing files
• Oversee HR, attendance tracking, onboarding, and office administration
• Train newly appointed employees and support day-to-day operations
• Conduct inventory audits and maintain operational MIS reports
• Coordinate with builders, contractors, transporters, vendors, and CRM teams for smooth order execution
• Work directly with business owner on operational planning and execution
• Contributed to achieving the company's highest annual turnover

Team Lead – Project Implementation & Business Development - SIBIN LEARNING CART (SIBIN GROUP) - Guwahati

(2022-09 - 2025-07)

• Led implementation of government skill-development projects across 700+ schools under NSQF & NEP 2020 frameworks
• Managed ₹100Cr+ project portfolio including procurement, budgeting, infrastructure setup, vendor coordination, and execution planning
• Supervised 15-member office team along with 700+ on-ground workforce across Assam, Meghalaya & Tripura
• Conducted district visits, inspections, school audits, infrastructure readiness surveys, and government review meetings
• Managed procurement, vendor selection, route planning, and distribution of books and skill-development lab setups across multiple schools
• Coordinated delivery scheduling, transporter follow-ups, and school-level communication to ensure smooth material distribution during school hours, vacations, and special schedules
• Managed complete tender lifecycle including bid identification, proposal drafting, costing, compliance review, and submission
• Secured 8+ government contracts contributing to business growth and operational expansion
• Analysed PAB minutes and state education requirements to identify upcoming opportunities and strategically position proposals ahead of tender releases
• Coordinated vendor negotiations, OEM costing, procurement planning, and documentation processes
• Built operational workflows and execution systems for newly awarded projects
• Coordinated with principals, district officials, bureaucrats, ministers, and Samagra Shiksha Assam authorities for project execution and compliance
• Managed escalations, stakeholder communication, execution tracking, reporting, and bill-clearance follow-ups across districts
• Managed project documentation, teacher records, student databases, and state MIS updates for reporting and compliance purposes
• Conducted 10-day teacher training programs, workshops, awareness sessions, and career counselling initiatives promoting vocational education and skill-based learning
• Participated in community outreach and door-to-door campaigns to educate parents and students on the importance of skilling initiatives
• Coordinated student placements, internships, and CSR-based scholarship opportunities with corporates and educational institutions
• Managed AMC & BOOT model projects including deployment, maintenance coordination, and final handovers

Senior Associate – Service Account Manager - DELHIVERY PVT. LTD. - Gurgaon

(2022-01 - 2022-08)

• Managed B2C logistics operations and client escalations for key accounts including Adidas, realme, and ShopClues
• Monitored first-mile and last-mile delivery performance while ensuring SLA adherence and operational efficiency
• Resolved delivery escalations, coordinated with cross-functional teams, and implemented corrective actions to reduce delays
• Conducted root-cause analysis and performance reviews to improve service quality and customer experience
• Prepared MIS reports, operational trackers, and SLA performance reports for internal and client reviews

Senior Associate – Project Coordinator - ERNST & YOUNG (EY) GDS - Gurgaon

(2018-09 - 2021-04)

• Coordinated global audit engagements for Fortune 500 clients including Meta and Nestlé across multiple geographies
• Managed engagement economics including budgeting, billing, resource coordination, and financial tracking for audit projects
• Worked closely with global client offices, EY country partners, compliance teams, and stakeholders to ensure smooth project execution and adherence to timelines
• Managed audit pulse surveys, stakeholder reporting, compliance documentation, and engagement tracking processes
• Prepared dashboards, MIS reports, benchmarking reports, and operational trackers for leadership reviews and decision-making
• Supported new client onboarding, process setup, and operational coordination for newly initiated engagements
• Collaborated with cross-functional teams across locations to resolve operational challenges and improve execution efficiency
• Mentored junior team members and supported process improvement initiatives across engagements

Associate – Change Coordinator - BRITISH TELECOM - Gurgaon

(2017-01 - 2018-08)

• Managed global network change requests and execution workflows for enterprise clients including PepsiCo
• Coordinated with cross-functional technical teams to ensure timely execution of network and infrastructure changes within SLA timelines
• Monitored change-management processes, approvals, risk assessments, and implementation schedules to minimize operational disruptions
• Improved Right First Time (RFT) metrics through process monitoring, escalation handling, and execution tracking
• Prepared operational reports, change documentation, and compliance records for internal reviews and stakeholder communication
• Supported SOP development and process standardization initiatives to improve operational efficiency and workflow management

Operations Executive - GAYATRI ENTERPRISES - Guwahati

(2015-06 - 2016-08)

• Coordinated day-to-day operations, vendor management, and service delivery activities to ensure smooth business functioning
• Managed client coordination, issue resolution, and follow-ups to maintain service quality and customer satisfaction
• Supported working capital planning, operational reporting, and documentation management processes
• Coordinated with vendors and internal teams for timely execution of operational requirements
• Assisted in process coordination, reporting, and administrative activities across business functions

Bachelor of Commerce - Accountancy Honours - Gauhati Commerce College (2015)

Higher Secondary - Commerce - Gauhati Commerce College (2012)

Secondary Education - Pragjyotish English High School (2010)

Diploma in Computer Applications - DCA - CEC Network