Swetha Basutkar

Looking for a challenging role in a reputable organization to utilize my skills for the growth of organization as well as to enhance my knowledge about new and emerging trends in the industry.

Senior Customer Support Team Lead - Fsc - ADAMA India Private Limited

• Lead and supervise a team of Customer Support Executives to deliver exceptional service to farmers, dealers, distributors, and field sales teams.
• Monitor daily Farmer Service Centre operations to ensure timely resolution of customer inquiries, complaints, and technical support requests.
• Conducted training sessions for Field Assistants (FAs) and Field Marketing Officers (FMOs), enhancing their technical knowledge of ADAMA products, product applications, and best agricultural practices.
• Support seasonal campaigns by managing increased call volumes and ensuring uninterrupted customer service during peak agricultural seasons.
• Leveraged proficiency in six languages—Telugu, English, Hindi, Kannada, Marathi, and Gujarati—to deliver multilingual customer support and ensure clear communication with farmers from diverse regions. Handled customer complaints, queries, and technical support requests from farmers across India by providing timely and effective resolutions.
• Managed end-to-end operations of the REACH mobile application, ensuring seamless functionality and an enhanced user experience for farmers across India, administered backend content by regularly updating product information, crop protection recommendations, and technical details to ensure accurate and timely information, Published and maintained weather alerts and agricultural advisories to help farmers make informed crop management decisions. Updated and maintained crop calendars with region-sp
• Ensure accurate documentation of customer interactions in CRM systems and maintain high standards of data quality.
• Identified training needs and conducted product knowledge training for FAs, FMOs, and newly joined field staff, enhancing technical expertise and field execution.
• Monitored and verified daily attendance, login activity, and field team compliance through the Sampark App. Tracked field team productivity and login status, following up with employees to ensure adherence to attendance and reporting requirements.
• Expertise in CRM tools for customer relationship management, case tracking, and complaint resolution.

Key Account Manager – Karnataka - Plantix Agri tech Private Limited - Karnataka

• Manage B2B sales operations across the assigned district, achieving monthly and quarterly sales targets through distributors and channel partners.
• Developed and maintained strong relationships with distributors, dealers, retailers, and Agri-input business partners to drive business growth.
• Identified and onboarded new distributors and dealers to expand market coverage and strengthen the sales network.
• Coordinated with distributors to ensure timely order processing, stock replenishment, and product availability. Negotiated commercial terms, managed key accounts, and resolved channel partner concerns to build long-term business relationships.
• Analysed sales trends, market potential, and competitor activities to identify new business opportunities and improve sales performance.
• Prepared sales forecasts, territory plans, and periodic sales reports for management review.
• Worked closely with procurement and operations teams to ensure smooth order fulfilment and customer satisfaction.
• Maintained accurate sales records and customer information using CRM tools and sales management systems.
• Ensured compliance with company sales policies, pricing guidelines, and operational procedures.

B.Sc (Hons.) - Agriculture - Sampoorna International Institute of Agri Science & Horticulture Technology, University of Mysore

Intermediate - Narayana Junior College, Nannur, Kurnool, Board of Intermediate Education

SSC - ST Josephs English School, CBSC Board