Swetha Shetty

I am a highly organised and conscientious team player who has a great passion for sports. My strengths lie in my ability to organise teams and achieve targets and I always take up the opportunity to learn new and interesting skills. Most importantly am excellent in communication skill. I strongly feel that my skills and achievements to date would be of benefit to your organisation and would thrive in a working environment that prides itself on professionalism.

Customer Relationship Officer - Hinduja Global Solutions

(2017-01 - 2018-08)

Worked for Domestic Voice process.

• Assisting the customers in their queries.
• Skills in sales and marketing.
• Providing necessary information to the customers.

Customer Relationship Officer - Ison

(2019-01 - 2020-08)

• Assisting the customers network complaints and resolving it.
• Customer support in Vodafone postpaid
• Providing necessary information to the customers.

Technical support engineer L2 - Hathway cable & Datacom limited

(2020-09 - 2023-03)

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

• Troubleshooting network problems and outages.
• Performed root cause analysis and general troubleshooting.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provide remote troubleshooting and fault finding if issues occur upon initial installation
• Troubleshooting internet and technical issues, server related issue quickly identify and resolve network related issues.
• Remote configuration of routers (DLink, Netgear, Tp-Link, etc & various other wireless communication devices available with clients).

Technical Chat Support - First source

(2023-08 - 2026-03)

• Provide fast, friendly, and accurate customer support via live chat
• Handling and addressing UK Clients queries.
• Maintaining the Chat flow and adhering to the Quality parameters.
• Have a multi-tasking ability to achieve KPI targets.
• Checking reports of the chats taken and workflow adherence daily.
• Flexible to handle chat and email as well.
• Escalation about the delivery issues to the concerned team.
• Resolve product or service issues with strong problem-solving skills

SSCL - St. Marks high school (2011)

PUC - Reva independent PU college (2013)

B.com - Commerce - Reva institute of science and management (2017)