Syamala Thorati

Dedicated and customer-focused professional with experience in Residency Management, PG/Co-living Operations, Sales, and Customer Support. Currently working as a Residency Manager at Zolo, handling resident coordination, room visits, bookings, rent follow-ups, complaints, and day-to-day property operations. Previously worked for 2 years at Relivoice Global Private Limited in Sales. Strong communication and customer-handling skills with proficiency in Telugu, English, and Hindi.

Residency Manager at Zolo (Present)

• Managing day-to-day PG/co-living property operations.
• Handling resident queries, complaints, and issue resolution.
• Coordinating room visits and customer onboarding.
• Managing bookings, cancellations, and move-in/move-out coordination.
• Following up on rent payments and pending dues.
• Coordinating with housekeeping and maintenance teams.
• Maintaining resident and room-related records.
• Coordinating with internal teams for property requirements.

Sales Executive at Relivoice Global Private Limited

Experience: 2 Years

• Handled customer interactions and sales activities.
• Understood customer requirements and provided suitable solutions.
• Followed up with leads and supported the sales process.
• Maintained customer relationships.
• Worked towards sales and customer-service targets.

Intermediate – Chaitanya Junior College

10th Standard – Bhashyam School