Sybel Shekar

Experienced healthcare administrative professional with experience in referral coordination, insurance verification, prior authorizations, appointment scheduling, and patient support. Proficient in Epic EHR, Availity, and multiple U.S. insurance payer portals, with additional experience in CRM management, customer service, and team leadership. Strong communication, organizational, and problem-solving skills with a proven ability to manage multiple priorities while ensuring accuracy, compliance, and high-quality patient care.

Virtual medical assistant - Community health centres of America

(2025-06)

• Referral Coordinator Coordinated patient referrals to specialists, hospitals, and diagnostic centers while verifying insurance eligibility, benefits, and obtaining prior authorizations.
• Scheduled appointments, maintained accurate referral documentation in EHR, and tracked referrals through completion to ensure timely patient care.
• Collaborated with physicians, specialists, insurance providers, and administrative teams, ensuring seamless communication and continuity of care.
• Collected and securely transmitted medical records and supporting documentation, resolved referral-related issues, and educated patients on referral processes and insurance requirements.
• Ensured compliance with HIPAA and organizational policies while preparing referral reports, monitoring performance metrics, and supporting quality improvement initiatives.

Customer Support Expert - NoBroker

(2024-05 - 2025-06)

• Verified property occupancy, ownership details, and customer information through outbound calls.
• Collected, validated, and updated customer and property data in CRM and mobile applications, ensuring accuracy and completeness.
• Registered properties with accurate address, location, and supporting details while maintaining high data quality standards.
• Coordinated with customers and internal teams to resolve discrepancies and ensure timely record updates.
• Delivered professional customer service while maintaining confidentiality and compliance with company policies.

Team Leader , CSA - Planet Green Pvt Ltd

(2023-08 - 2024-05)

• Promoted the Victorian Energy Upgrades (VEU) program by assessing customer eligibility, explaining government-sponsored energy-saving solutions, and assisting with program enrollment.
• Collected and verified customer information, maintained accurate records, coordinated appointments and installations, and ensured compliance with program guidelines.
• Managed high-volume international outbound calls (100+ calls/day), generated quality leads, achieved enrollment targets, and provided exceptional customer support throughout the process.
• Led and mentored the telemarketing team, trained new recruits, monitored performance, and maintained high standards of lead quality and customer service.
• Followed up with customers to confirm service completion, resolve inquiries, and ensure customer satisfaction.

12th (2026)

10th (2017)