Syed Azhar

Experienced Quality Assurance Analyst with over 3+ years in global tech and service firms, currently supporting Google. Proficient in process improvement, Six Sigma, and QC tools, with strong skills in data analysis, compliance, and team collaboration to enhance quality and efficiency.

Quality Assurance Analyst - Concentrix

(2023-07)

• Ensuring quality standards by Implementing Six Sigma and other process improvement methodologies and enhancing workflow reliability and accuracy for data related to Google products.
• Analyze quality metrics, defect rates, and process efficiency to provide actionable insights and Generate dashboard reports for management and stakeholders.
• Prepare MTD (Month-to-Date) reports to track monthly performance and quality trends.
• Provide training to new employee batches, responsible for designing and delivering training programs and ensuring knowledge transfer to meet organizational standards.
• providing tool improvement ideas and working closely with the backend development team making the applications handy to use with required updates or changes to be done to the existing tools.
• Regularly auditing processes and providing feedback to maintain stringent quality controls, reduce errors, and streamline operations.

Associate - Carelon Global Solutions

(2021-11 - 2023-06)

• Managed membership enrolments for US clients, accurately handling high volumes of data for one of the leading US health insurance companies.
• Lead of billing releases for major US states, ensuring timely and accurate billing for thousands of clients.
• Streamlined enrolment processes to improve efficiency and client satisfaction, contributing to overall team success.

B. Com. - Accountancy and Finance - NEW HORIZON COLLEGE OF ENGINEERING (2017 - 2020)