Team Leader HCMS Support - NTT DATA
(2025-04)
- Team Leader HCMS Support (Handling project for ORACLE)
- Taking care of customer issues which occurs post migration
- SR's to be checked and created when required
- Taking care of post migration issues
- Closely working with migration support team for smooth migration
- Taking care of HCMS Support email
- Resources Assignment for every project to be sent on slack at every beginning of the tasks
- Taking care of sending customer communication email status update and internal channels
- Maintain issue logs and SRs of post migration issues
- Attend daily and weekly meetings to meet the client's expectations
- Prepare Shift handover
- Follow up with the team on closing post migration issues and SRs
- Create Zoom meetings before the migration
- Create canvas and require spread sheets of upcoming migrations
- Attend training to enhance knowledge
Assistant Manager Reservation - Hyatt Group of Hotels
(2023-11 - 2024-12)
- Taking care of the entire reservation operation
- Taking care of Group arrivals
- Taking care of posting payments of the Groups and FIT's
- Looking after Cut off report of the Group
- Preparing daily reports (Daily Pickup report, Comp set report)
- Looking at morning reports (History & Forecast, Reservation made & cancellation report, three months forecast, No shows etc.)
- Keeping a regular check on Market Segments and Source in reservations
- Updating online inventory
- Keeping eye on online rates and packages to avoid rate parity issues
- Keeping a regular check on online messages/ guest response to respond on time
- Handling FIT as well as Group Reservations
- Follow up FITs and Group arrivals as per cut off
- Reconfirmation of tentative business as per cut off for Group and FITs
- Maintaining contracts for Travel agents, Corporate and MICE
- Reconfirmation of Groups for next 07 days
- Recheck on reconfirmation for FITS for 03 days and next day file check
- Attend evening reports discussion meeting (next day arrivals & daily pick up)
- Handling walk-in guests
- Preparing & conducting Regular training module & schedule for team
- Helping front desk in check in and guest handling in case of huge group arrivals
Reservation Executive - TMAG Business private Ltd (Think Hospitality US)
(2023-02 - 2023-11)
Reservation Executive - Radisson Blu MBD Hotel - Noida
(2021-09 - 2023-01)
Reservation Executive - Country Inn Suites by Radisson - Ghaziabad
(2019-12-09 - 2021-04-18)
Front Office Team Member - Vivanta Dwarka - New Delhi
(2018-08 - 2019-11)
Front Office Associate - Radisson Blu Dwarka - New Delhi
(2016-07 - 2018-07)
Received Bravo certificate as Employee of the Month for the month of January 2017
- Handling Group check ins & check outs, various guest queries, handled telephone calls, walk in reservations and reservations on phone and arranging airport pick and drop for the guests
- Front Desk: Taking check-ins, Taking care of VIP amenities
- Cashiers: Taking check-outs, handling cash, currency exchange, paid out, Follow Up for bills hold take care of bill too
- Business Centre: Handled business center meeting rooms
- Completed Industrial Training from Radisson Blu Dwarka in all four core departments
- Got opportunity to work in different sections of front office i.e., concierge, club lounge, bell desk
- Also got the opportunity to escort the guest from lobby to room
- Got 100% attendance record during the training period
