Syed Haroon

AI engineer focused on physical AI and embodied intelligence — building egocentric video annotation pipelines, VLA-compatible robot training datasets, and LLM-agent robot control systems (code-as-policy, hybrid verification) — alongside applied AI systems: RAG-based support automation, multi-modal agent orchestration, and production voice AI.

Comfortable across the full build cycle: data/system design, model integration, deployment, iteration.

L1 IT Support Engineer at Itecsys (2026-06 – 2026-08)

• Joined the IT support team for a focused 2-month engagement to assist with day-to-day ticket handling and build automation for repetitive support workflows across a multi-location hospital network
• Built Sia, a RAG-based IT support assistant integrated with the team's helpdesk platform — dual knowledge-base retrieval over past tickets and uploaded SOPs, with intent classification (assignment, troubleshooting, user reply, staff note) to auto-format L1 responses
• Implemented automatic PII redaction (passwords, SSNs, emails) before processing, and location-aware, date-filtered retrieval that balances ticket citations across sites
• Built a background poller and auto-responder for automated ticket intake, SLA warnings, and first-response handling, plus a web UI for live knowledge-base uploads — cutting manual first-touch effort and per-ticket research time

B.Tech in Computer Engineering – Presidency University, Bengaluru (2021 – 2025)

PUC – Narayana College (2019 – 2021)

Schooling – St. Joseph's Boys' High School (2019)