Syed Jawaz

Front desk office Manager

Talent

Bengaluru, KarnatakaMember since 19 May 2026

Guest Check-in/Check-outRevenue Management SupportConcierge and Local RecommendationsConflict Resolution and De-escalationBilling and Record ManagementGuest RelationsCommunicationMultitasking

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Guest Check-in/Check-outRevenue Management SupportConcierge and Local RecommendationsConflict Resolution and De-escalationBilling and Record Management

About

Guest-focused Front Office professional with 7 years of experience in high-volume hospitality environments. Proven track record of delivering exceptional guest service, managing complex reservations, and resolving conflicts with a calm, professional demeanor. Dedicated to maintaining high brand standards and increasing guest satisfaction scores.

Experience

Hotel Management - Al Hayat Hotel, Dubai - Dubai

(2018 - 2023)

Managed the frost desk operations, ensuring a seamless check-in/out process for an average of 40 guests daily.
Resolved guest complaints and specialized requests, maintaining a 95% positive rating on guest satisfaction surveys.
Processed payments, managed daily shift reports, and performed night audit duties as required.

Front office Manager - High gates Hotel, MG road Bangalore - Bangalore

(2021 - 2023)

Assistant in managing guest inquiries via phone and email, providing information regarding hotel amenities and local attractions.
Maintained and organized front-of-house area, contributing to a professional and welcoming lobby atmosphere.