Syed Karishma

Working as Junior Software Engineer in Hexaware Technology from last 4 years. Intend to build a career with an organization, where i can implement my theoretical, logical, technical skills in the practical real-life environment with committed and dedicated people, which will help me to explore myself fully and realize my potential, willing to work as key player in challenging and creative environment.

Junior Software Engineer - Hexaware Technologies

(2022-12)

Client: Texas Instruments (TI-NOC)

• Oversaw more than 200 network devices and managed over 50 daily alerts, which included BGP failures, VPN problems, and CPU spikes, utilizing SevOne and Statseeker.
• Minimized network downtime by 20% through proactive identification and resolution of interface flapping, STP alerts, and connectivity issues.
• Resolved 30+ critical incidents weekly involving routing and switching protocols (BGP, OSPF, VLAN, STP).
• Configured and administered 100+ VLANs and IP assignments, including ARP clearing and port recovery.
• Participated in essential bridge calls and guaranteed service restoration within SLA timelines.
• Raised and tracked 40+ monthly ISP tickets, accelerating resolution through timely escalation and follow-ups.
• Diagnosed hardware failures and initiated RMA/TAC cases with Cisco, reducing resolution time by 15%.
• Observed performance indicators including bandwidth utilization, CPU usage, and alerts.
• Generated weekly SLA reports and enhanced reporting efficiency by 25%.
• Executed change requests and scheduled maintenance activities, ensuring zero critical failures.
• Resolved 100+ ITSM tickets in Cherwell while maintaining SLA compliance.

Associate Software Engineer (G2) - Hexaware Technologies

(2022-12 - 2023-12)

• Increased SLA compliance to 98% by resolving incidents within defined timelines.
• Reduced Mean Time to Resolution (MTTR) by 15% through efficient troubleshooting.

Junior Software Engineer (G3) - Hexaware Technologies

(2023-12)

• Performed L2 troubleshooting for network alerts and escalated findings to L3 teams.
• Performed DNS and IP management using Infoblox.

MCA - Computer Science - Sapthagiri Institute of Technology (2024 - 2026)

BSc - Statistics & Computer Science (2019 - 2022)

Intermediate (MEC) (2017 - 2019)