Syed Mehdi

Results-driven Operations Leader with 17+ years steering cross-functional teams across Technology, Pharma Compliance, Telecom, Cold Chain, and Hospitality. Proven in driving process excellence, KPI performance, and regulatory compliance. Expert at translating operational data into measurable business outcomes.

Head of Operations at Eidolon Learning Private Limited (SEEK Platform) (2025-09 – 2025-12)

Directed daily operations and managed client-engagement teams for SEEK, an app-based compliance platform reducing human errors in pharmaceutical manufacturing.

• Analyzed daily/weekly/monthly operational data to surface systemic bottlenecks and drive workflow optimization for pharma clients
• Extracted actionable insights from user nudge compliance records, improving client process accuracy and USFDA-aligned platform utility
• Partnered with pharmaceutical clients to diagnose compliance challenges and deliver tailored, regulation-ready operational solutions

Business Operations Consultant at Eversmiles Dental (2025-03 – 2025-08)

• Accelerated corporate B2B dental sales by pitching tailored health packages to HR leaders, converting consultations into paid treatments
• Executed on-site corporate health camps using oral scanners, tracked participation and treatment uptake via Power BI dashboards
• Designed referral programs and combo packages; coordinated medical staff, clinic teams, and marketing vendors for seamless delivery

Sales & Marketing Partner at Honest Bio-Rut Organics Pvt. Ltd. (2022-03 – 2025-01)

• Spearheaded market mapping to identify high-potential agricultural regions and drive organic vermicompost adoption at scale
• Led farmer education camps promoting organic cultivation, building brand presence across key rural markets
• Managed end-to-end sales and marketing operations across a 3-year engagement with consistent pipeline development

General Manager at Alliance Farms (Cold Atmospheric Storage) (2019-08 – 2022-03)

Managed full-scale facility operations and supplier development initiatives serving fruit and vegetable cultivators across the region.

• Led commercial negotiations, drafted storage agreements, and orchestrated multi-location supply chain logistics with NAFED across J&K and Delhi

General Manager at Nexus Group of Companies (2015-03 – 2019-07)

Oversaw daily operations, infrastructure setups, and financial compliance for a diverse private conglomerate encompassing cold storage, hospitality, packaging, and construction.

• Directed a 5,000 MT Controlled-Atmosphere facility; boosted grading line utilization from 20% to 50% and managed FDI compliance under RBI regulations

Manager – Operations at Access Infrastructure & Telecommunication Pvt. Ltd. (2010-11 – 2015-02)

Commanded comprehensive call center operations for the Airtel business process, leading a large team of 250+ CSRs, 10 Team Leaders, and 3 Assistant Managers.

• Built operational dashboards for volume forecasting; partnered with Quality, Training, and MIS teams to embed best practices across the floor

Deputy Manager – Inbound & Outbound Operations at Access Infrastructure & Telecommunication Pvt. Ltd. (2009-08 – 2010-10)

• Managed 90 CSRs across inbound/outbound teams; co-built an internal eCRM that significantly reduced agent navigation time and improved SLA adherence

Manager – Operations and Sales at Darriche W.L.L. (2007-10 – 2009-06)

Managed a high-end traditional home interior store; optimized inventory control and executed local advertising campaigns that expanded retail revenue.

• Oversaw operations and sales for a multi-service business in Bahrain, managing client relationships and day-to-day business delivery

Credit Analyst at American Express (India) Pvt. Ltd. (2007-02 – 2007-08)

Conducted comprehensive risk profiling and fraud detection assessments based on customer charging behaviors.

• Assessed consumer credit applications at American Express, ensuring risk compliance and accurate financial evaluation

Service Advisor at Bharti Airtel Limited (2006-03 – 2007-01)

Managed high-value SME corporate accounts across Delhi-NCR, resolving complex network/billing grievances and driving VAS upsells.

• Delivered postpaid customer service at Bharti Airtel, resolving escalations and maintaining high satisfaction benchmarks

Bachelor of International Business and Finance in International Business and Finance – Jamia Millia Islamia (2005)

All India Senior Secondary Certificate Examination (AISSCE) – Delhi Public School, R.K. Puram (2002)