Syed Nadeem

Results-driven Customer Support and Admissions professional with experience managing global student inquiries and handling Level-2 escalations in high-volume environments. Proficient in Microsoft CRM, lead management, customer issue resolution, and cross-functional coordination. Demonstrated ability to meet enrollment and service KPIs while delivering high-quality support in English.

ADMISSIONS ADVISOR - University of the People (UoPeople)

• Managed international student admissions and enrollment support.
• Achieved enrollment targets through student counseling and follow-ups.
• Maintained lead pipelines and CRM records.
• Processed applications and verified documents.
• Delivered timely, high-quality student support.

CUSTOMER SERVICE ASSOCIATE - Technotask Business Solutions

• Resolved customer escalations within SLA.
• Delivered high-quality product and service support.
• Improved processes through customer feedback analysis.
• Coordinated with teams to resolve issues efficiently.
• Managed high-volume support while meeting KPIs.

MARKETING MANAGER - Sri Sadguru Education Trust, Madikeri

• Executed marketing campaigns to boost enrollments and brand visibility.
• Managed multi-channel promotions and campaign optimization.
• Coordinated brand communications and stakeholder engagement.
• Strengthened market presence through targeted outreach.

Bachelor of Business Administration - Sapient College, Mysore

Computer Operator & Programming Assistant – ITI Certification - Madikeri

Office Automation Certification - KSEEB Board