Syed Rafee

Results-driven US Healthcare Revenue Cycle Management (RCM) professional with 13 years of experience specializing in provider-side RCM operations. Demonstrated expertise in payment posting, denial management, reconciliation, and managing key operational KPIs such as productivity, quality, TAT, and SLAs. Proven track record of strong client coordination, escalation management, and leading teams through high-volume and month-end pressure while consistently meeting business deliverables.

Team Coordinator - Global Healthcare Billing Partner - Vellore, Tamil Nadu

(2012-10 - 2026-02)

• Payment Posting & Financial Operations: Managed payment posting, denial posting, electronic remittance advice (ERA), electronic funds transfer (EFT), refund processing, and accounts reconciliation.
• Operational Leadership & SLA Adherence: Oversaw team operations across key healthcare accounts (including Medmanagment, Arizona PracticeMax, and MD Billing). Monitored team productivity, quality accuracy, turnaround time (TAT), and SLA compliance.
• Client Coordination & Escalations: Served as the primary point of contact for client coordination and complex escalation resolution, maintaining strong cross-functional relationships.
• Team Onboarding & Capacity Building: Facilitated onboarding, designated operational workflows, and trained team members on billing protocols and software tools.
• High-Volume & Month-End Management: Effectively managed high work volumes and critical month-end closing pressure to deliver core business metrics without compromising quality.
• Compliance & Reporting: Maintained documentation compliance in accordance with healthcare regulations and provided regular progress reports to leadership.

Bachelor of Computer Applications - BCA - Voorhees College, Vellore (2012)

Higher Secondary Certificate - +2, CS - Govt. Hr. Sec. School, Vellore (2009)

SSLC - Govt. Hr. Sec. School, Vellore (2007)