Syed Shareef

Customer Relationship Management and Form Specialist professional with experience in client support, tax form annotation, field mapping, data verification, and quality checks. Proficient in Microsoft Excel, data management, customer communication, and maintaining accuracy and compliance with process requirements.

Forms Specialist at Instead, India (2026-07 – 2026-09)

• Annotated and mapped tax form fields with accurate input box locations and government-specified values.
• Ensured tax forms complied with required formatting, layout, and field specifications.
• Performed QA checks on form layouts, field mappings, and alignments to identify errors.
• Maintained accurate databases of form annotations and field mappings.
• Assisted with form updates, testing, and implementation based on changing government requirements.

Customer Relationship Manager at Aotax, India (2025-10 – 2026-04)

• Managed end-to-end client relationships for a portfolio of accounts, maintaining consistently high customer satisfaction scores.
• Handled customer queries, complaints, and escalations with timely resolution, reducing repeat contacts.
• Coordinated with internal teams (operations, technical, finance) to deliver accurate and on-time solutions.
• Analyzed customer feedback and implemented process improvements, enhancing overall client experience.
• Maintained long-term client relationships and contributed to client retention initiatives.

HR IT Recruiter at Foray Software Pvt. Ltd., India (2022-01 – 2024-12)

• Managed client requirements and coordinated end-to-end hiring processes for IT roles.
• Built and maintained strong client relationships with major accounts including TCS, Infosys, and Cognizant.
• Handled end-to-end sourcing, candidate screening, and interview scheduling.
• Ensured seamless communication between clients and candidates throughout the hiring lifecycle.
• Successfully closed 50+ positions with high placement accuracy.
• Reduced hiring turnaround time by 25% through process optimization.
• Maintained a 90%+ offer-to-joining ratio across all client accounts.

Data Entry & Excel Specialist at Freelance (2023-01 – 2024-12)

• Performed high-accuracy data entry and management for multiple clients across industries.
• Executed Excel tasks including formula development, data cleaning, and report generation.
• Handled file conversions and document formatting to client specifications.
• Maintained data integrity and ensured timely delivery of assignments.

Invigilator (OET Exam) at Cambridge University Press, India (2022-02 – 2024-08)

• Ensured smooth, secure, and compliant exam administration processes.
• Assisted candidates and handled exam-day procedures professionally.

Document Review Analyst at Elmer Technologies, India (2021-07 – 2021-12)

• Reviewed and validated documents for accuracy, completeness, and compliance standards.

Line Assembly Engineer at Royal Enfield, India (2018-03 – 2019-12)

Managed assembly line operations and ensured product quality standards were met consistently.

Bachelor of Arts (BA) – Gitam University (2021)

Diploma in Mechanical Engineering – Prakasam Engineering College (2019)