Syed Zabeen

To pursue a challenging career in your esteemed organization and to utilize my knowledge of the subject and practical skills to the best possible extent.

Associate Manager - Indusind Bank

(2024-01 - 2025-06)

• Resolving customer issues, providing information and support through Email and calls.
• Taking ownership of Complaint and queries and proactively following through to resolution.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Informing Customer about Updated products and cross-selling, Upselling the same.
• Verification of Account, Escalation of issues to higher level.

IT Recruiter - Live Connections

(2019-06 - 2020-06)

• Takes responsibility for client service levels
• Ensures complete client satisfaction by resolving queries, disputes, or complaints in a timely manner.
• Collaborate with the quality department to assist with improving the quality of work and levels of productivity within the team.
• Manage the prescreening of candidates, and propose a candidate shortlist to the responsible HR and operational managers.
• Analyze the results of all recruiting sources to determine whether use of the resource was consistent with the staffing requirements.
• Capable of using different recruitment Portals like Naukri , Monster and knowledge in LinkedIn, Shine.
• Ability to negotiate with short-listed candidates.

Customer Care Executive - EOS

(2017-06 - 2018-09)

• Handling Customer concerns and Complaints in a timely manner.
• Providing required documents to the Customer.
• Assisting customer access their information online.
• Mentoring the new employees.

M.B.A - Montissori Mahla Kalsala (2018)

B.COM(CA) - Dr. Bejawada Gopalreddy Women's Academy (2016)

Intermediate - Sri Caitanya Junior College (2013)

SSC - LLF Highschool (2011)