Sales Manager - CASA - Indusind Bank
(2025-11 - 2025-12)
- Responsible for Achieving the Business objectives of the Retail Liabilities driving Sales team for the branch and meet the Value, Volume and channel productivity metrics.
- Manage, Maintain and grow existing loan and deposits portfolio.
- Increase and optimize customer relationship by cross selling other bank services.
- Helping organization to obtain better brand recognition and financial growth.
- Research and identify new business opportunities - Including new markets, Growth areas, Trends, Customers, Partnerships, Product and services and new ways of reaching existing market.
Business Development Manager - Equitas Small Finance Bank
(2022-12 - 2025-08)
- Increased Efficiency & Process - Implemented product knowledge to the team which has enhanced productivity and helped them to build confidence.
- Took the initiative to streamline, conducting more activities to increase the leads count and bank visibility for the apartments.
- Played a Key role in cross selling and implementing the tasks for the achievements.
- Identified challenges related to the customer issues and took initiative to solve the problems on priority and assisting them which in return customers are satisfied retaining customers to have a longer relationship with our Bank.
- Worked closely with Asset management team for high value closures on HL, LAP, PL to reach branch profitability.
- Helping Organisation to obtain better Brand recognition and financial growth to the Branch.
- Research and identify new development business opportunities - Including New market, Growth areas, Trends, Customers, Partnerships, Products and services, New initiative ways of reaching existing Market.
Sales Manager - IDFC First Bank
(2018-08 - 2022-12)
- Acquisition, Investment, Loan and Insurance Products.
- Handling a Team leadership role where Prime focused on Saving account, Current account, Asset and Insurance Products.
- Acquiring and helping clients for getting done asset disbursements on HL,LAP,PL.
- Onsite client interaction for reviewing requirements for banking software modification on release basis.
- Open all kind of accounts for our customers, Professionally attracting customers attention to the bank products and services, Solve all sorts of customer quires.
- Calling residents in the bank mapping area to inform them about new products by Professionally attracting their attention gaining their trust throughout the conservation ending up in convincing themto buy the product.
- Informing customers with all sorts of information they ask for and updating customer details periodically along with working in the clearing department for standalone branch.
- Delivering Operational and Sales Banking products effectiveness in the branch daily basis.
- Proficient in dealing with clients for best service.
Senior Team Leader - Nalli Corporate office (E-Commerce)
(2017-10 - 2018-06)
- Handling a team size of 5 members, Maintaining relationship with all potential and existing customers.
- Voice support and email support.
- Communicating with customers about their queries and informing them the issues before hand.
- Closely work with customers enquiries.
- Making sure to send reports on daily and monthly basis.
- Submitting all the reports for accounts team on daily basis.
- Day end reports to management.
- Work with the manager to implement action plans to achieve desire high level sales.
- Courier invoice checking before submission.
- Sale return details
- QC/Aeging Return details.
- Implementing new reports for process to make work much more faster.
- Dealing with and resolving problems and issues with arise.
Senior Team Leader - Hippocampus Infotech Pvt Ltd (Insurance)
(2017-03 - 2017-10)
- Hiring, training and providing professional development to my team weekly, monthly, quarterly goals based on the team performance.
- Handling high value customers new and existing.
- Ensuring to provide best services and adding to maintain renewal relationship.
- Create reports to update timely manner and to share with management.
- Monitoring, Mentoring, Coaching, Training to team members on areas of improvement.
- Developing strategies with the team members to reach their ahead milestone goals.
Team Leader - Hinduja Global Solutions Pvt Ltd
(2010-07 - 2016-11)
Overall 6 years of experience in Sales revenue target in the assigned territory.
- Experience with process evaluation and improvement, developing project specific process as required.
- Establishing effective operating policies, lean initiatives and process.
- Handling team size of 20 memebers, Maintaining relationship with all potential and existing clients.
- Managing the floor, Operational management adhere to schedule.
- Performance Management.
- An effective communicator with strong team management, Leadership, Analytical and coordination abilities.
- Resolving changes in scope, Timing, Cost, Quality and client satisfaction.
- Data reporting to management and gathering market intelligence.
- Motivating associates through effective management.
- Conduct audits and share feedback with team members for implementation.
- Work closely with manager to implement action plans to achieve desire performance level.
- One to one relation buliding.
- Implementing new initiatives for process growth.
- Dealing with and resolving problems and issues which arise.
- Close work with client enquirys.
- Participating in all relevant training as required.
- Controlling team attrition, budget and expenses.
