Syeda Farheen

Accomplished HR Recruiter with extensive experience in headhunting, applicant screening, and employee retention strategies. Proven track record in creating engaging job descriptions, managing candidate hiring processes, and conducting thorough CV analysis. Adept at coordinating recruitment events and negotiating employment terms to secure top talent within budget constraints.

Previous experience as a Customer Support Executive, excelling in customer inquiry management and client relationship management. Skilled in multitasking, scheduling, documentation control, and data reporting.

Career goal: to leverage expertise in HR recruitment to enhance organisational growth and employee satisfaction.

HR Recruiter - XPERION RECRUITMENT

(2023-01 - 2024-08)

• Created engaging job descriptions for posting onto target job sites, including Indeed, LinkedIn and Google Jobs.
• Used expertise in headhunting to research, find, target and obtain ideal candidates for company positions.
• Researched ideal candidates using range of platforms, including LinkedIn, social media and CV database tools.
• Conducted extensive analysis into candidate CVs, searching for keywords and specific skills to streamline shortlisting.
• Coordinated job fairs and in-house recruitment events to reach target candidates.
• Managed candidate hiring processes, from shortlisting candidates to hiring and onboarding.
• Conducted phone and face-to-face interviews with candidates utilising excellent judgment.
• Conducted initial screening of CVs, identifying suitable candidates for various roles within the organisation.
• Collaborated with HR team members on projects aimed at improving employee retention and satisfaction.
• Negotiated employment terms with selected candidates, securing the best talent within budget constraints.

CUSTOMER SUPPORT EXECUTIVE - KRITILABS TECHNOLOGY

(2020-06 - 2022-01)

• Listened to customers' questions and concerns to provide answers or responses
• Provided excellent customer service by efficiently resolving issues and responding to inquiries
• Built strong relationships with field operations team to support business development opportunities and improve service
• Collected customer information and analyzed customer needs to recommend potential products or services
• Provided customers with updates and periodic statements on service developments and changes in trends
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager

B.A. - ENGLISH - PERIYAAR UNIVERSITY- CORRESPONDENCE (2019-06)