Director – Delivery (Delivery / Program Director, Bell Media Platforms) - BCE Global Technology Centre — Bell Canada's GCC - Bangalore, India
(2025-06)
Appointed to build Bell Media's engineering delivery organisation inside Bell Canada's Bangalore GCC — accountable for E2E ownership of 9 platform verticals, 10 apps, and delivery outcomes for 5 major national broadcast brands serving millions of subscribers.
- Own end-to-end engineering delivery for 9 platform verticals and 10 apps, scaling the organisation from 53 to 90+ engineers on a demand-driven hiring model across mobile, smart-TV, QA, runtime engineering, and DBA disciplines, while sustaining 45+ feature releases a year with zero-defect SLA commitments.
- Designed and operationalised a proprietary 5-stage Vendor-to-Captive Transition Model (Plan → KT → Parallel Run → GCC Owns → Optimise), running three concurrent insourcing programs in parallel; one transition fully complete, two in progress, removing multi-million-dollar annual external vendor spend.
- Delivered a flagship live-sports release (HDR streaming, personalisation, sponsored content, alerts, UI theme) fully in-house from Bangalore with zero external vendor involvement — the first release of its kind owned end-to-end by the captive centre in company history.
- Cut QA engineering effort 50% through an Agentic QA program (Playwright automation integrated with Jira) that scales with product growth without added headcount.
- Migrated 100% of core sports and news application codebases to fully owned infrastructure — achieving complete code sovereignty and eliminating legacy vendor repository dependency across five major brands.
- Built an in-house, real-time personalisation algorithm (region- and language-aware content ranking) now live across three major platforms, replacing a third-party recommendation dependency.
- Built 24/7 global operational capability from the ground up for three platform teams — on-call rotations, incident-response playbooks, and escalation frameworks — and grew one platform to 60% operational ownership (production support, release coordination, app-store submissions) with zero vendor involvement.
- Own SVP-level executive reporting — KPI scorecards, E2E ownership transformation narratives, and accountability dashboards — presented on a recurring cadence to the President and SVP of Delivery; built an Internal Job Posting framework and benchmarked Director/Manager job descriptions across all 9 verticals to institute structured career pathways.
- Led mid-year performance appraisals for a large engineering team using a formal behaviourally-anchored evaluation framework, and drove the organisation's ISO/IEC 27001:2022 Lead Auditor certification effort, strengthening information-security governance across delivery operations.
Senior Technical Manager – Engineering Delivery (Program Manager, Cloud BSS/OSS) - Netcracker Technology Solutions India Pvt. Ltd.
- Bangalore (remote delivery: Canada / Denmark)
(2021-12 - 2025-06)
Led offshore program management and technical architecture delivery for large-scale Cloud BSS/OSS transformation programs across Tier-1 telecom clients in Canada and Europe, managing 200+ offshore engineers on Netcracker's cloud-native microservices platform (Azure, GCP).
- Anchored offshore delivery for Netcracker's first-ever comprehensive cloud BSS/OSS implementation on Microsoft Azure for a major Danish telecom group — a multi-year, greenfield program consolidating legacy systems from multiple brands onto a single cloud-native platform with 250+ TMF Open API integrations (gRPC, GraphQL, REST), extending into a Hosted Managed Services phase.
- Served as Crisis Management Lead and recovery-plan owner during a major program stabilisation phase — designing and driving the remediation roadmap that returned the program to a governed delivery cadence.
- Oversaw offshore program management for a Kubernetes-native Cloud BSS upgrade for a major Canadian telecom operator, spanning Customer Order Management, CPQ, Customer Information Management, Install Base Management, Product Offering Catalogue, and Cloud Integration.
- Managed a real-time BSS/OSS data-streaming platform on GCP (Kafka, PostgreSQL, Spring Boot, Apache NiFi, BigQuery, Grafana) enabling enterprise data replication and analytics for a major Canadian telco, plus a cloud-native CPQ and Order Management implementation for new residential broadband and IPTV products with cross-platform system integration.
- Championed cloud-native architecture standards (Docker, Kubernetes, Helm, Keycloak IAM, OpenSearch, Apache Camel) and CI/CD governance across multi-vendor, multi-time-zone delivery teams; drove automated environment-readiness checks, sprint-health dashboards, and delivery-metrics reporting for client and internal leadership.
Director – Consulting Services → Delivery Director (Sr. PM to Director) - CGI Information Technology & Services - Bangalore, India (onsite: USA ~1.6 yrs, Canada ~6 months)
(2001-02 - 2021-12)
Twenty-year progressive career growing from Software Engineer to Delivery Director — leading $8M+ programs, 210-member engineering teams, and multi-geography delivery across Telecom BSS/OSS and BFSI domains, consistently achieving top-tier client satisfaction ratings.
- Delivery Director for a top-tier UK bank's global Trade & Receivables Finance Transformation Programme (CAD $8M, 210-member team) — led 6 major releases covering Letters of Credit, Bankers' Acceptances, Documentary Collections, Supply Chain Finance, SWIFT automation, and multi-currency processing; delivered client satisfaction scores above plan on Innovation, Technology, and Quality of Service while sustaining 41–42% gross margin, 18% YTD revenue growth, and 98.6% resource utilisation.
- Directed a national Internet BSS order-management program for a major Canadian telco's 6M+ subscriber base — cut order-to-cash from 3–5 days to same/next-day, and managed Product Catalogue MDM integration, a customer self-service portal, and event-handling systems for a 70-member team.
- Led a $10M mobility OSS/BSS provisioning program (35-member team) building an intelligent gateway between customer-care systems and network provisioning platforms across 24 major releases.
- Delivery Director for a major US telecom carrier's UX transformation (24-member team) — end-to-end design prototypes and high-fidelity design comps — and a separate 22-state order-transparency platform (21-member team) built on Oracle APEX, Blue Prism, Selenium, and Tableau.
- Delivered industry-leading people metrics across the Sub-BU: satisfaction 9.07 YTD, member referral 57% YTD (#1 of 23 Directors), attrition 7.9% (vs. 11% target), and training hours 73% above target — while recruiting and onboarding 90 engineers.
