Tahera Ik

E-commerce Operations professional with 10+ years of experience managing end-to-end marketplace operations for US-based clients. Expertise in Amazon, Walmart, Wayfair, and multi-channel e-commerce operations including order management, inventory control, listings, pricing, promotions, reporting, and client coordination. Hands-on exposure to EDI processing using True Commerce, supporting order-to-cash workflows. Proven leader skilled in process improvement, SLA management, and team leadership.

E-Commerce Specialist - Wing Assistant

(2024-07 - 2025-03)

• Managed day-to-day EDI operations - Generating Invoices, Packaging/Payslips, and Labels.
• Processed and monitored customer orders using in-house tools and Amazon marketplace platforms.
• Managed listing on Amazon and other internal applications.
• Processed and monitored EDI documents including 850 (Purchase Orders), 855 (PO Acknowledgements), 856 (ASN), and 810 (Invoices).
• Performed EDI testing and validation during new customer onboarding and system updates.
• Investigated and resolved EDI errors, rejections, and data mismatches by coordinating with internal teams and trading partners.
• Ensured compliance with US EDI standards and customer requirements, maintaining high data accuracy.
• Coordinated with warehouse, logistics, and finance teams to ensure smooth order processing and invoicing.

Specialist (Lead) - OJ Commerce

(2023-10 - 2024-07)

OJ Commerce is completely Drop Shipping - USA based company with Overall 500+ US Clients

• Handled a team of 8-10 employees.
• Responsible for allocation of work for the team and ensure to complete the daily work and follow up the pending task.
• Managing Training and creating Training Documents, assessment, and evaluations.
• Responsible for Preparing Hourly, Daily, Weekly & Monthly Performance Reports of the team.
• Complete Audit of new Joiners until 3 months.
• Implementing strategies that help the team to achieve their goals.
• Solving Queries of the team and helping them to complete their daily task.
• Handled OJ Commerce Amazon/Walmart/Wayfair seller account.
• Worked closely to achieve buy box for Amazon listing by OJ Commerce.
• Closely Monitor on Inventory flow, Cost Flow and MAP Flow of all the clients.
• Initiated US based special Holiday/Feast Promotions/Every Month Promos Track from all the clients.
• Preparing Sales & Orders Reports on Daily, Weekly & Monthly for all the clients.
• Worked on white Labelling Process within the team and driven sales out of that task.
• Listing the items on the OJC Website of all the clients.
• Worked with Marketing Team to run the ads & campaigns.
• Calls/Meetings with Clients whenever there was requirement.
• Followed up with Vendor Manager for the closure of client requirement.

Team Leader - ValleyPoint Technologies Pvt Ltd

(2020-06 - 2023-08)

• Handled a team of 12-15 employees & US Clients.
• Managing and Driving SOP's in appropriate work flow.
• Implementing strategies that helps the team to achieve their goals.
• Responsible for Preparing Daily, Weekly & Monthly Performance Reports.
• Focused on Clients Requirements.
• Conducting daily Huddles with the Team & Quality Team to ensure the client requirements are on the same track.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met as per quality standards.
• Identifying High and Low performers and suggesting and executing Improvement Drives.
• Auditing and reviewing daily query handlings done by the team
• Specialized in: Listings, Optimizing, Image Editing, Video Uploading, Maintaining Stock, Amazon Seller Central accounts, Vendor accounts and Various Marketplaces.
• Manage the Stock with Complete Listing on various accounts such as: Walmart, Amazon, Etsy, Overstock, eBay, Shopify, Magento1 & 2, Akeneo, Wayfair & Etc.
• Preparing Weekly and Monthly Reports for policy violations & Account health warnings.
• Preparing Sales, Orders, and Inventory Management Reports.
• Assist with successful online marketing campaigns including, PPC, SEO, launching new products, and generating reviews. In-depth knowledge to run campaigns on amazon.
• Complete keyword research and analysis.
• Up to date knowledge with Amazon's best practices, new trends & platform updates.

Process Lead - ANI Technologies

(2018 - 2019)

Subject Matter Expert - OSBI Pvt Ltd

(2013 - 2017)

• Quality check in all the transactions of every single day which proceed for the payment to customer.
• Monitoring the operational functioning of processes, identifying improvement areas and implementing adequate measures to maximize user satisfaction level.
• Managing and handling relationships with the major corporate clients.
• Excellent knowledge of Seller Support Queries, Category Operations and Executions.
• Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning.
• Provided training for the new batch hired in the process.
• Maps current processes and offer recommendation for the improvement of the process.
• Managing Process manual Reports and product guides.
• Provided direct supervisor, co-ordination and guidance to the team.
• Handling and Improving current procedure and SOPs, Providing Suggestions for maintaining optimum Quality for correct resolution of query and complaints.

B. Com - Bachelor of Commerce