Cabin Appearance Officer (Housekeeping) - Qatar Cleaning Company for Qatar Airways Project - Doha, Qatar
(2013-11 - 2019-12)
- Lead, develop and implementation of a cleaning program.
- Audit daily and weekly facilities, communicate findings and develop action plans.
- Ensure compliance with health and safety standards and industry codes.
- Lead and manage all services such as cleaning, waste disposal, pest control, and cleaning consumable supply.
- Negotiate and compare costs of quotation from suppliers to maximize cost effectiveness.
- Monitor & maintain the costs of the facilities management within the stipulated budget.
- Develop and train cleaning staff, ensure maximum utilization of the workforce.
- Develop and implement cost reduction initiatives.
- Solve day to day problems to ensure the service targets and contractual requirements.
- Prepare weekly and monthly reports.
- Establish and maintain housekeeping schedules and assign employees for various housekeeping duties.
Cabin Appearance Officer (Housekeeping) - Spice jet Airways - Chennai, India
(2013-05 - 2013-11)
- Assign duties and inspect work for conformance to prescribed standards of cleanliness.
- Investigate complaints regarding housekeeping service and equipment, and takes corrective action.
- Coordinate work activities among various departments.
- Conduct on job training to explain policies, work procedures, and to demonstrate correct usage of equipment.
- Periodic inventory of stock to maintain adequate supplies.
- Prepare duty roster for housekeeping personnel as per the requirements.
- Make recommendations to improve service and ensure more efficient operation.
Housekeeping - Manager - Koenig Solutions - Delhi, India
(2012-03 - 2013-03)
- Responsible for administration of the Housekeeping Department and implementing management policies.
- Conduct audit to ensure standard of cleanliness is maintained.
- Periodic check & protect equipments and make sure for no inadequacies.
- Notify management on any damages, deficits and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Check stock levels of all consumables and replace as & when required.
- Adhere strictly to health and safety policies.
Cabin Appearance Officer (Housekeeping) - Kingfisher Airlines - Delhi, India
(2008-05 - 2012-02)
- Establish standards and procedures of housekeeping operation.
- Daily supervision of the housekeeping staff, conduct briefing & training of new hires.
- Prepare and maintain daily, weekly and monthly reports.
- Allocate duties of the housekeeping personnel.
- Maintain adequate stock of housekeeping materials.
- Manage & monitor the work of contractual staff.
Food & beverage Manager - Woodbourne Resort & Country Club - Goa, India
(2006-09 - 2007-10)
- Manage all F&B service and day-to-day operations within budgeted guidelines and to the highest standards.
- Deliver excellent levels of internal and external customer service.
- Identify customer's needs and respond proactively to all of their concerns.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
Food & beverage Manager - Apollo hotels - Siliguri (W.B), India
(2005-04 - 2006-02)
- Plan, forecast and execute food and beverage orders.
- Process customer complaints patiently.
- Check food and beverage supplies and place orders when needed.
- Communicate and build strong relationships with vendors.
- Adhere to food, health and safety standards.
- Plan, hire, train, oversee and manage the food and beverage staff.
