Tamil Selvan

IT Support Technician with over 9.2 Years of Experience in System Administration Support of Windows Systems and Networking. Enhance IT operations of Endpoint support security, Drive encryption, Data Skilled in troubleshooting hardware and software issues, maintaining system security, and providing technical assistance to end-users.

Desktop Support Engineer at Kotak Mahindra Bank corporate Office for Wipro - Renovision Automation Services Pvt. Ltd. (RASPL) - Chennai

(2025-06 - 2025-09)

IT technical support and troubleshooting for diverse end-users. Proficient in ServiceNow ticketing system approach seeking to leverage comprehensive IT support capabilities to enhance user satisfaction.

• Managed incoming support requests via phone, email, and ticketing system, ensuring prompt response and resolution.
• Administered Active Directory user accounts, ensuring accurate access management and security compliance.
• Installed software applications and managed user email accounts, providing comprehensive IT support.

Desktop Support Engineer at Wipro for Kotak Mahindra Bank limited - Renovision Automation Services Pvt. Ltd. (RASPL) - Chennai

(2024-10 - 2025-04)

IT technical support and troubleshooting for diverse end-users. Proficient in ServiceNow ticketing system and customer service approach seeking to leverage comprehensive IT support capabilities to enhance user satisfaction.

• Utilized remote support tools to assist users, enhancing problem-solving efficiency and customer satisfaction.
• Administered Active Directory user accounts, ensuring accurate access management and security compliance.

FMS Engineer at Institute of Company Secretaries of India (ICSI) Chennai - Southern Indian Regional - Bharat IT Services Limited (BITSL) - Chennai

(2023-06 - 2024-08)

• Installing, Configuring windows operating systems and Installed & configurations of various applications software's.
• Perform Troubleshooting Existing User Accounts, Supporting Users, and Password change and Resets.
• Performing backup of data, troubleshooting any reported problems, keeping the network Up and running installing and configuring new hardware's and software's etc.
• Installed and Configured and Maintained Win10/win11 Operating Systems Installation.

Technical support Engineer (On roll of CAMS Technologies ltd) - 4D Chennai - Chennai

(2022-03 - 2023-03)

Competent, diligent and result-oriented experience across the System Administration, Technical Support, gained exposure while working 4D, Chennai as IT Technical support Engineer.

• Extensive experience in system administration Installation, Troubleshooting, System Recovery Process.
• Complete tasks via email, ticket system, or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
• Experienced in using Microsoft Office Applications and supporting Office 365.

Technical Assistant - Vels University - Pallavaram Chennai

(2015-05 - 2021-08)

• Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.
• Install and manage systems on a daily basis including setup of hardware, software.
• Provide helpdesk support to all users with respect to IT infrastructure.
• Knowledge of fundamental networking concepts such as IP, Gateway, Subnet Mask, Ping, etc.