Tania Mondal

Accomplished professional in Merchant Acquiring Services with expertise in relationship management, product solutioning, and digital payment integrations. Proven track record in designing tailored collection solutions and managing API/ERP integrations for institutional and HNI clients.

AVP - Zonal Payment Solution Manager - TASC at CSB Bank (2025-08 – Present)

• Solutioning: Deliver tailored payment and collection solutions for Institutional Banking clients.Design API, H2H, and SFTP solutions compatible with client ERP and accounting systems.
• Project Management: Lead end-to-end implementation and UAT for digital cash management and payment gateways.
• Pre-Sales: Provide technical demonstrations and POCs for Relationship Managers and senior leadership.
• Support: Ensure smooth transition of implemented solutions to BAU teams and resolve post-go-live issues.

Assistant Manager - Relationship Manager at Cashfree Payments India Private Limited (2024-08 – 2025-08)

• Client Retention: Managed key merchant relationships to prevent churn and drive long-term loyalty.
• Issue Resolution: Provided tailored business solutions and conducted root cause analyses for major issues.
• Performance: Monitored merchant performance to improve response times and drive high C-Sat and NPS.

Manager - ECOM Product Manager at HDFC Bank Limited (2022-12 – 2024-08)

• Partnerships: Managed white-label Payment Aggregation and VAS partnerships with Razorpay, PayU, and BillDesk. Also oversee integrations for Gateways- Cards (FSS, CyberSource, MPGS) and UPI (Mindgate).
• Product Lifecycle: Directed product launches, market research, and regulatory compliance activities.

Assistant Manager - Key Account Management at Infibeam Avenues Limited (2021-04 – 2022-12)

• HNI Management: Acted as primary lead for high-value accounts in North India to maximize revenue.
• Growth: Drove client retention and promoted up-selling/cross-selling of payment features.

Sr. Executive - Relationship Management at Infibeam Avenues Limited (2019-12 – 2021-03)

• Optimization: Analyzed transaction reports to improve success rates and drive organic growth.
• Client Loyalty: Maintained relationships with decision-makers to mitigate competitive threats.

Merchant Underwriting (Executive & Sr. Executive) at Infibeam Avenues Limited (2017-06 – 2019-11)

• Onboarding: Managed end-to-end merchant registration and payment gateway activation.
• Risk Assessment: Evaluated business models (MCC/LOB) and websites for legal and risk compliance.

Master of Commerce in Management – Mumbai University (2019-11)

Bachelor in Banking & Insurance in Banking & Insurance – Mumbai University (2016-06)