Tania Nandy

Dynamic, results-driven Operations Executive and Customer Relationship Professional with over 11 years of hands-on experience in customer operations, process workflow management, and client support across diverse service sectors. Proven track record in managing multi-channel communication (email and voice), resolving high-volume inquiries, maintaining database records, and handling escalated customer concerns with speed and precision.

Executive - Operations - Tech Mahindra

(2024-04)

• Deliver end-to-end operational support responding promptly and professionally to incoming customer inquiries via telephone and email.
• Manage complete order processing workflows, handling new orders, modifications, and cancellations efficiently.
• Document customer interactions and compile accurate operational records and grievance tracking reports for internal action.
• Coordinate with designated internal teams to investigate and resolve complex customer escalations and requests.

Executive - Operations - Startek

(2021-08 - 2024-04)

• Managed high-volume multi-channel inquiries, communicating complex technical and service concepts in clear, accessible language.
• Compiled key customer information and maintained meticulous records to ensure continuous service policy compliance.
• De-escalated challenging customer scenarios maintaining a calm, polite demeanor under tight operational SLAs.

Receptionist / Customer Relationship Manager - Apollon Motors LLP (Royal Enfield)

(2018-08 - 2020-02)

• Overhauled customer interaction workflow, managing front-desk queries, telecommunications, and executive correspondence.
• Developed accurate client reports and records to drive high customer retention and support repeat business.

Receptionist - Benefit Gym, Howrah

(2018-04 - 2018-07)

• Oversaw front desk operations, visitor greeting, telecommunications, and assisted management with daily facility upkeep.

Centre Relationship Executive - Link Abroad Pvt. Ltd.

(2016-02 - 2017-11)

• Executed competitor product analysis and market research reports to support sales and marketing strategies.
• Supported daily administrative operations, event organization, and client account documentation.

Sub Editor - Khaborebong.com

(2013-09 - 2016-01)

• Managed digital media content editing under tight deadlines, ensuring accurate and high-quality publication.

Bachelor of Arts - B.A. - University of Calcutta (2013)

Higher Secondary - 10+2 - W.B.C.H.S.E (2010)

Madhyamik - 10th - W.B.B.S.E (2008)

UGC Certificate in Photojournalism & Videography - Photojournalism & Videography - UGC Recognized Institute (2012)