Tanish B

Salesforce Developer with over 3 years of experience delivering scalable cloud solutions. Proficient in Apex, LWCs, Flows, and system integrations using REST/SOAP and Salesforce APIs, with a solid track record in automating workflows, managing complex data migrations, and improving enterprise processes in fast-paced Agile environments.

Associate Salesforce Developer at Cognizant Technology Solutions pvt. ltd. (2023-09 – Present)

• Enhanced Salesforce Sales and Service Cloud capabilities across the end-to-end telecom customer journey, driving reduction in overall processing time.
• Tuned over 4 workflows covering order validation, service activation requests, service case routing, notifications using Flows and Apex to optimize efficiency.
• Developed Apex classes, triggers, Batch Apex, and test classes to extend cloud functionality for order orchestration, and subscriber updates, ensuring bulkified processing, governor limit compliance, and successful production deployments.
• Owned and exected end-to-end data migration of more than 500,000 records using Data Loader, ensuring 0 data loss and improved data integrity.
• Contributed and enhanced Salesforce integrations with telecom OSS/BSS systems processing 10,000+ API transactions/day using Salesforce APIs(REST, SOAP, Bulk), Apex Callouts and Named credentials supporting real-time data exchange between enterprise applications ensuring reliable asynchronous processing and error handling.
• Configured roles, profiles, permission sets and sharing rules for 100+ users across Sales, provisioning, and customer support teams.
• Participated in CI/CD and release management across Development, QA, UAT, and Production using Change Sets, GIT version control and Copado Source Format Pipelines, supporting feature releases, defect fixes, and hotfix deployments.
• Worked in Agile Scrum environment collaborating with product owners, QA, and business stakeholders to estimate user stories, participate in sprints, and deliver enhancements.
• Optimized SOQL and SOSL queries to retrieve customer accounts, active subscriptions, and service requests efficiently reducing execution time by 20%.
• Refined Service Cloud features including Case Management, Email-to-Case, assignment rules to improve issue resolution and customer support operations.
• Performed product reconciliation and bulk order migration activities, correcting 78% of cross-system data mismatches, and supporting high-volume service provisioning across upstream and downstream telecom systems.

Salesforce Developer Intern at Cognizant Technology Solutions pvt. ltd. (2023-04 – 2023-09)

• Co-developed a prototype e-commerce application to manage sales operations and backend workflows using Experience Cloud and Sales Cloud.
• Designed 6+ custom objects and enforced field-level security and validation rules adhering to Salesforce data modeling best practices.
• Built Apex, and Lightning Web Components to automate pricing, order management, and inventory operations, achieving a 40% cut in manual processing and enhancing data reliability.

Bachelor of Engineering in Computer – SKN Sinhgad Institute of Technology and Science, Savitribai Phule Pune University (2019 – 2023)

Data Science in Data Science – SKN Sinhgad Institute of Technology and Science, Savitribai Phule Pune University (2021 – 2023)