Programmer Analyst - Cognizant Technology Solutions pvt. ltd. - Pune, MH
(2024-01)
- Enhanced Salesforce Sales and Service Cloud capabilities across the end-to-end telecom customer journey (lead → order → activation → support), driving a 20% reduction in processing time.
- Optimized over 4 workflows covering order validation, service activation requests, service case routing, notifications, eliminating 15+ hours/week of manual operational effort through Flows and Apex.
- Developed Apex classes, triggers, and Lightning Web Components to extend cloud functionality for plan configuration, order orchestration, and subscriber updates, while maintaining over 90% test coverage across production deployments.
- Executed a data migration of more than 500,000 records from the legacy system (including accounts, contacts, service requests, and subscriptions) via Data Loader, applying validation rules and de-duplication strategies to ensure zero data loss and improved data integrity.
- Integrated Salesforce with telecom OSS/BSS platforms (billing, provisioning, inventory) via REST and SOAP APIs, enabling real-time data exchange and latency reduction by 35%.
- Configured roles, profiles, and permission sets for 100+ users across Sales, provisioning, and customer support teams.
- Acquired practical experience in CI/CD deployments across sandbox and production environments, utilizing Change Sets and Git for controlled releases.
- Delivered sprint commitments with a 97% story completion rate, partnering closely with business stakeholders, QA, and integration teams in an Agile environment.
Programmer Analyst - Siebel - Cognizant Technology Solutions pvt. ltd. - Pune, MH
(2023-09 - 2024-01)
- Streamlined Siebel CRM workflows for customer and service management, reducing recurring orders, and account-relate incidents by 25%.
- Resolved more than 50 L2 production issues related to Siebel business components, workflows, and data discrepancies, consistently adhering to SLA commitments.
- Collaborated with Integration architects and product owners during parallel Siebel-Salesforce operations, gaining exposure to legacy-to-cloud CRM transition.
- Owned product reconciliation and bulk order migration activities, correcting 78% of cross-system data mismatches, and supporting high-volume service provisioning across upstream and downstream telecom systems.
Salesforce Developer Intern - Cognizant Technology Solutions pvt. ltd. - Pune, MH
(2023-04 - 2023-09)
- Co-developed a prototype e-commerce application to manage sales operations and backend workflows using Experience Cloud and Sales Cloud.
- Designed 6+ custom objects and enforced field-level security and validation rules adhering to Salesforce data modeling best practices.
- Engineered Apex logic, and Lightning Web Components to automate pricing, order management, and inventory operations, achieving a 40% cut in manual processing and enhancing data reliability.
